Citilink

Citilink

Founded

2001

Hubs

Juanda International Airport, Surabaya

Focus Cities

Jakarta, Indonesia

Alliance

SkyTeam

Website

http://www.citilink.co.id/

Phone

08041080808

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Review of Citilink

Service8.6 / 10

 

Punctuality8.8 / 10

 

Comfortness8.6 / 10

 

Price8.5 / 10

 

Cleanliness8.7 / 10

 

Total Score of Citilink
From 1195 review(s)
8.6 / 10

Service8.6 / 10

 

Punctuality8.8 / 10

 

Comfortness8.6 / 10

 

Price8.5 / 10

 

Cleanliness8.7 / 10

 

Total Score of Citilink
From 664 review(s)
8.6 / 10

Service8.6 / 10

 

Punctuality8.7 / 10

 

Comfortness8.6 / 10

 

Price8.6 / 10

 

Cleanliness8.7 / 10

 

Total Score of Citilink
From 125 review(s)
8.6 / 10

Service8.7 / 10

 

Punctuality8.8 / 10

 

Comfortness8.6 / 10

 

Price8.4 / 10

 

Cleanliness8.7 / 10

 

Total Score of Citilink
From 175 review(s)
8.7 / 10

Service8.6 / 10

 

Punctuality8.7 / 10

 

Comfortness8.6 / 10

 

Price8.5 / 10

 

Cleanliness8.7 / 10

 

Total Score of Citilink
From 192 review(s)
8.6 / 10

Service8.5 / 10

 

Punctuality8.6 / 10

 

Comfortness8.4 / 10

 

Price8.5 / 10

 

Cleanliness8.7 / 10

 

Total Score of Citilink
From 39 review(s)
8.5 / 10

Flight Ticket Promo Citilink
 
 

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Photos Citilink
Customer Reviews of Citilink at Tiket.com
8.0
citilink

"ada yang lain bepergian dengan menggunakan pesawat Citilink yaitu pantun-pantun yang diucapkan oleh awak pesawat. Cuma hari ini kog tidak ada ya? Apakah karena penerbangan pertama/subuh?"

"Penerbangan dengan menggunakan citlink tepat waktu. Ruangan dalam pesawat masih bersih dan segar. Pelanyanan pramugari tergolong baik."

"Penerbangan dengan menggunakan maskapai city link sangat nyaman dan aman "

"punctuality, cleanliness, value for money.. as the sector had no more budget airline, i found the flight was full, almost no more empty seat on weekend flight. wish this airline keep giving service to ..."

About Citilink

Citilink (PT Citilink Indonesia) is a low cost airline, the subsidiary of Garuda Indonesia Airline. This company is established in 2001 as Strategic Business Unit and becomes a new alternative of low-cost airlines since then.  In 30 July. 2012, Citilink officially operate as a separate business entity from Garuda Indonesia after getting the Air Operator Certificate (AOC) and operates with 14 aircraft, with logo, new uniforms and a call sign.

In July 2012, Citilink has served eight domestic destinations which connecting Jakarta to Surabaya, Denpasar, Medan, Banjarmasin, Balikpapan and Batam, also operates flights from Surabaya to Balikpapan, Banjarmasin, Denpasar and Makassar, and flights from Medan to Batam. Then on 15 September 2012, Citilink officially opened a new route Surabaya - Lombok (Lombok International Airport).

Citilink is now serving 17 round routes per day that is divided into 88 frequencies of flights to various cities in Indonesia. As evidence of its success in its commitment to improve service to customers, the subsidiary company of Garuda Indonesia has won several awards, among others by Indonesia Travel and Tourism Foundation for the category of Leading Low Cost Airline 2011/2012, Best Overall Marketing Campaign category at The Budgies and Travel Awards 2012 and most recent award is Service to Care Award 2012 from Markplus Insight.

Citilink now has 18 commercial aircraft consisting of five Airbus A320-210, six Airbus A320-230 aircraft, six Boeing 737-300 aircraft and one Boeing 737-400. The company also ordered 8 Airbus A320 planes-210 to complement the needs of the company.

News from Citilink

Metro TV News

Citilink Raup Rp 1,5 Miliar di Garuda Indonesia Travel Fair
Metro TV News
Anak usaha PT Garuda Indonesia Airlines Tbk (GIAA) itu juga melakuan sosialisasi aplikasi mobile yang memberikan kemudahan kepada calon penumpang dalam melakukan booking atau self check-in. Selama pameran, Citilink menjual beberapa suvenir ...

and more »

Walau terbelit utang, BPK tak rekomendasikan tutup Merpati
merdeka.com
Merdeka.com - Badan Pemeriksa Keuangan mengaudit PT Merpati Nusantara Airlines sebagai obyek pemeriksaan dengan tujuan tertentu (PDTT). Hasilnya, lembaga auditor tertinggi Indonesia itu tidak menyarankan ... Sebanyak 19 rute penerbangan milik maskapai ...

and more »

KOMPAS.com

Garuda Telah Ambil Alih Sebagian Rute Merpati
KOMPAS.com
JAKARTA, KOMPAS.com - PT Garuda Indonesia (Persero) Tbk telah mengambil beberapa rute penerbangan yang ditinggalkan Merpati Nusantara Airlines. Rute Merpati terbaru yang diterbangi itu adalah Nusa Tenggara Barat dan Nusa Tenggara Timur. ... Tercatat ...

and more »

Hari ini Pkl. 09:49 WIB
Harian Medan Bisnis - Membangun Indonesia yang Lebih Baik
Hingga kini, baru 2 maskapai tanah air yakni Garuda Indonesia dan Citilink yang menggabungkan sistem pembayaran Passenger Service Charges atau familiar disebut airport tax dengan tiket pesawat. Sementara di Indonesia, terdapat belasan maskapai ...


JPNN.com

Garuda Indonesia minat ambil 5 rute Indonesia timur Merpati
merdeka.com
Merdeka.com - PT Garuda Indonesia Tbk (GIAA) berminat mengambil 4 sampai 5 rute milik maskapai PT Merpati Nusantara Airlines di Indonesia timur. Saat ini ... Adapun kelima maskapai itu adalah Citilink, Air Asia, Sriwijaya Air, Aviastar dan Kalstar.
Garuda Ingin Ambil Alih Rute Sorong-Timika Milik MerpatiJPNN.com
Garuda Siap Terbangi Rute Sorong-Timika Milik MerpatiTribunnews
Ini Rute Merpati yang Siap Diterbangi GarudaKOMPAS.com

all 31 news articles »
Information of Citilink

You can book flight ticket with us in a short, simple, and secure way. You will receive the E-Ticket directly in your email.

  • Cabin Baggage

    Cabin Baggage (7) KG

  • Check-In Baggage

    Check-In Baggage (15) KG

  • Check-In Closed

    Check-In Closed (30) Minutes

Class Type

Business Class Citilink: Citilink’s Business Class cabin in quite interesting, having Garuda Indooesia’s cabin standard with full entertainment like TV, music and comfortable seat.

Economy Class Citilink: economy class standard sit but quite comfortable, also there are cheap food and beverage or souvenir you can order.

Rules of Citilink

Baggage Allowance of Citilink

Passengers are permitted one (1) piece of cabin baggage, which must have a maximum length 56 cm (22 in.), width 45 cm (18 in.) and depth 25 cm (10 in.); however, the sum of the three dimensions shall not exceed 115 cm (45 in.) or weight of 7 kg. Note: Special regulations apply for the transportation of fragile, bulky, valuable and diplomatic baggage in the passenger cabin.

Items carried free of charge in the passenger cabin subject to each passenger’s own supervision and responsibility. These articles are not labeled and may include a handbag, briefcase or laptop bag, overcoat, infants food for consumption during the flight, plus infant carry basket / car seat, or fully collapsible stroller which will be subject to space availability or may be checked in. A fully collapsible wheelchair and or devices for supporting limbs and other specialized equipment to support an incapacitated passenger

Check-In of Citilink

Check-in at least 30 minutes before departure time.

Electronic Tickets (E-Ticket): Remember that you must keep a copy of this Electronic Ticket along your journey as Electronic Tickets are required to enter the airport, check in, ticket refunds or exchange tickets.

To enter uhe airport and for check-in purposes, you must indicate this Electronic Ticket along with identification card  issued by the government, such as passport, identity card or ID card Indonesia.

Electronic tickets must be shown along with ID card with photo attached must be shown if passenger need ticket refund or tickets exchange.

If the data in the E-Ticket is different from the existing data on our reservation system, then the reference is the data in the reservation system. Ticket reservation cancellation fee, if any. Contact Reservations and Citilink Ticket Sales for more information. By ordering this ticket, you agree to and accept all the terms and conditions and cancellation rules and exchange tickets.

Our check-in counters open two (2) hours before the scheduled departure time or at least thirty (30) minutes before the scheduled flight departure time. Check-in agreed deadlines may vary at different airports and for particular flights. It is your responsibility to ensure that you comply with the deadlines of the information will be available at the time you make your reservation. In any case, without deviating from the general nature of the other provisions of the Terms and Conditions governing the right of refusal, we reserve the right to not allow you to check-in without any liability to you and without having to refund to you any fare paid:

1. if you try to check in less than thirty (30) minutes before the scheduled departure of your flight;

2. if you fail to have proper identification or fail to identify yourself to our staff;

3. if you fail to have the proper documents, permits, visa, necessary for travel to a particular place or country;

4. if you have not paid any fare or other fees or charges due to us;

5. if you have been violent to our staff or caused disturbance at our counter or have abused our staff whether physically or verbally;

6. if the Government or other authorities prohibits your checking in or get on a plane;

7. if in our judgment, you are not fit to travel due to drunkenness or obvious adverse medical condition, and / or

8. if in our judgment, you are not healthy and fit to travel or your medical condition poses or could pose a danger or threat to the health of other passengers.

9. if in our judgment your are not in appropriate dressing.