To be able to get 100% Refund Hotel insurance, t-mates can make hotel room reservations on the application or the official tiket.com website. 

 

Come take a look at these steps below:

1. Search for the hotel you want to book on tiket.com. 
   
    
2. Choose a bed room type.
   
    
3. Fill in guests details.
   
    
4. Add 100% Refund Hotel protection, and read the Terms and Conditions first.
   
    
5. Select Payment Method. Then, click "Continue Payment".

 

Later, the cost of the insurance that needs to be paid depends on the price of the hotel room you booked. You can also see the insurance final price in the order form.

 

The benefits at the 100% Refund Hotel cannot be added/increased, the nominal claim will refer to the ticket price which has been deducted from a discount or similar voucher.

 

Please remember that t-mates can only add Hotel 100% Refund when booking a hotel, because this insurance cannot be purchased separately.

 

To claim Hotel 100% Refund, t-mates can do so via tiket.com Cermati Portal, using the steps below:

1. Open the tiket.com application and click the "Your Orders" menu. Then select the hotel you want to request a refund for.
   
    
2. In the Additional Order section, click "Submit claim via Cermati Portal".
   

 

T-mates can submit a claim a maximum of 4 hours before 2 pm. Claim payments will be processed within a maximum of 7 (seven) working days after the claim has been approved. 

 

All required claim documents must be submitted no later than 14 (fourteen) calendar days from the date the claim is reported. The following are the documents that need to be prepared to claim a 100% Hotel Refund:

1. Proof of booking purchased through tiket.com.
2. Valid identification of the insured (ID Card/Driver’s License/Family Card/Passport/KITAS/KITAP).
3. Bank information  (Bank Name, Account Number, Branch Name) for claim payment.
4. Booking proof in the form of a hotel voucher containing refund and rescheduling terms from the hotel through the Policy Holder.
5. Proof of hotel cancellation through tiket.com.
6. If there is a refund issued by the hotel, the Insured must attach proof of refund from the hotel to the Insured.

 

There are several types of actions, each of which requires a different filing deadline. Come take a look at the table below to find out more!