For you who wants to travel using Train or Whoosh but suddenly have to cancel your plan, worry not! Get a full refund on your Train or Whoosh tickets for any reason with Train 100% Refund. 

Let’s check the benefit and compensation limit of train 100% refund on the table below:

 Train 

Check out the terms and conditions bellow before using train 100% refund:

KAI 100% Refund Terms & Conditions 

1. The insurance period starts from the ticket purchase date until 30 (thirty) minutes before the scheduled departure.
2. Compensate shall be upon the non-refundable portion from Kereta Api Indonesia (API). Claim value calculation will be based on the ticket fare after discount or discount voucher with similar scheme.
3. Insurance Products are valid for Indonesia Citizens (WNI) and Foreign Citizens (WNA) with the age of at least 3 (three) months and/or at the most of 86 (eighty-six) years at the time of departure date.
4. Cancellation regulation shall refer to the provisions issued by Kereta Api Indonesia, including if there are different provisions stated on the KAI Access Application, hence the Insured must comply with the Kereta Api Indonesia cancellation regulations prior to any claim submission.
5. In case the Insured cancels after the time specified by Kereta Api Indonesia either via the counter or the KAI Access Application, which causes the ticket to be forfeited, hence losses cannot be made to the insurer.
6. The Insured is advised to carefully read all explanations of the coverage and exclusions as contained in the provisions of this policy.
7. In the case of round-trip tickets, cancellation can apply all at once or partially. The coverage period is valid until 30 (thirty) minutes before the scheduled departure or return on the ticket.
8. In the event that a claim payment has been made, and then the train ticket cancellation is rejected by KAI, the Insurer has the right to withdraw the claim payment that has been made.
9. Compensate shall be upon the non-refundable portion from Kereta Api Indonesia (API). Claim value calculation will be based on the ticket fare after a discount or discount voucher with a similar scheme.
10. The Insurer is not responsible for any claims arising from, based on, or related to:

• Consequences of radiation, nuclear reactions, or contamination, including nuclear or radioactive weapons.
• As a result of materials, substances, biological and/or chemical compounds that are used either directly or indirectly with the aim of endangering or killing human life and/or causing public fear.
• Actions or omissions that are negligent, careless, and/or carried out intentionally.
• Illegal actions that violate applicable regulations and/or laws.
• Financial difficulties, bankruptcy, or liquidation on the part of KAI.

Whoosh (KCIC) 100% Refund Terms & Conditions 

1. The insurance period starts from the ticket purchase date until 2 (two) hours before the scheduled departure.
2. Compensate shall be upon the non-refundable portion from PT. KCIC. Claim value calculation will be
   based on the ticket fare after discount or discount voucher with similar scheme.
3. Insurance Products are valid for Indonesia Citizens (WNI) and Foreign Citizens (WNA) with the age of at least 3 (three) months and/or at the most of 86 (eighty-six) years at the time of departure date.
4. Cancellation regulation shall refer to the provisions issued by PT. KCIC, hence the Insured must comply with the PT. KCIC cancellation regulations prior to any claim submission.
5. In case the Insured cancels after the time specified by PT. KCIC, which causes the ticket to be forfeited, hence losses cannot be made to the insurer.
6. The Insured is advised to carefully read all explanations of the coverage and exclusions as contained in the provisions of this policy.
7. In the case of round-trip tickets, cancellation can apply all at once or partially. The coverage period is valid until 2 (two) hours before the scheduled departure or return on the ticket.
8. In the event that a claim payment has been made, and then the train ticket cancellation is rejected by PT.KCIC, the Insurer has the right to withdraw the claim payment that has been made.
9. Compensate shall be upon the non-refundable portion from PT. KCIC. Claim value calculation will be
   based on the ticket fare after discount or discount voucher with similar scheme.
10. The Insurer is not responsible for any claims arising from, based on, or related to:

• Consequences of radiation, nuclear reactions or contamination including nuclear or radioactive weapons.
• As a result of materials, substances, biological and/or chemical compounds that are used either directly or indirectly with the aim of endangering or killing human life and/or causing public fear.
• Actions or omissions that are negligent, careless, and/or carried out intentionally.
• Illegal actions that violate applicable regulations and/or laws.
• Financial difficulties, bankruptcy, or liquidation on the part of PT KCIC.
• Trip cancellation by PT KCIC.