If t-mates want to know various booking information that has been made through tiket.com, here is some information that you need know: 

Checking order on Your Orders menu

You can check the status of your order on the Your Orders menu.

1. Log in to your account.
2. Click the Account icon.
3. Click "Your Orders".
4. Your order history will appear.

 

The following order status can be checked at "Your Orders":

• Select payment method, in this status you have filled in the order data but have not selected a payment method.
• Waiting for payment, in this status your order is still waiting for payment. Complete your order immediately before the payment deadline.
• Processing your e-ticket, in this status your payment was successful and currently your e-ticket is being processed and will be sent to your e-mail address immediately.
• E-ticket issued, in this status your e-ticket has been successfully processed and you can check it in your e-mail. If you still have not received your e-ticket, use the Resend Voucher feature Click here.
• Booking Expired, in this status your booking has passed the payment deadline or to show your booking that has been passed. You can re-order if your booking expired.
• Refunded, in this status your booking has been canceled and has been refunded.
• Rescheduled, in this status your order has been changed to the latest schedule according to what you want.

If your order has been successful but is not yet listed on the Your Orders page, immediately contact our 24-hour customer care. You also need to know that past order tickets will go to the History page.

 

Delete Order on Your Orders

Now t-mates are eligible to delete bookings that are available on Your Orders, below:

• Canceled bookings 
• Finished bookings 
• Expired bookings

 

You can delete an order by going to the order details and selecting Delete Order.

 

 

Resend e-ticket

To resend your e-ticket, you can follow the instructions below by logging in to your tiket.com account:

1. Log in at the tiket.com app.
2. Select Your Orders.
3. Tap your order.
4. Select "Manage Your Order".
5. Select "Share E-Vouchers".

As additional information, if you do not log in when ordering, you can contact our 24-hour customer care service to request resend ticket.

 

Resend receipt

After completing payment for your order, you will get a proof of purchase through the email you used to place the order. In addition, you can also follow the instructions below by first entering through your tiket.com account:

1. Log in at the tiket.com app.
2. Select Your Orders.
3. Select the order that you want.
4. Select “Manage Order”.
5. Select “Share receipt”.