Sudden emergency, last-minute plan changes, or an uncomfortable stay? No worries! With Refund After Check-in from PT MNC Asuransi Indonesia, you can still cancel your hotel booking even after you’ve checked in. This insurance gives you full flexibility to submit a cancellation and claim a refund, as long as it’s done before 11:59 PM on the check-in date.

 

This product covers:

• Hotels in Indonesia and abroad.
• All nights booked, not just the first night.
• Refund of up to 50% of the booking value, with a maximum of IDR 6,000,000 per room per night.

 

Note:

Protection can only be purchased together with your hotel booking on tiket.com. It cannot be purchased separately after the booking is completed.

 

How to Purchase Refund After Check-in Protection:

1. Select the hotel you want to book.

 

2. Choose the room that fits your needs and fill in the guest details.

 

3. Add Refund After Check-in Protection to your booking.

4. Click Continue to Payment and complete the payment before the time runs out.

 

How to Claim Refund After Check-in Protection:

1. On the tiket.com homepage, click Claim Center.
   
    
2. Select Refund After Check-in Insurance from your hotel booking.
   
    
3. Choose the guest you want to claim the insurance for. Prepare the required documents.
   
   
    
4. Fill in the claim form and double-check all details before submitting.
   
   
    
5. Your claim will be reviewed within a maximum of 7 days after submission.
6. To track the progress and status, visit the Claim Center page.
   

 

Important Notes:

• The cancellation insurance is valid only on the same day as your hotel check-in date.
• Submit your claim report within 7 calendar days from the incident date.
• Provide complete claim documents within 14 calendar days after the claim report is submitted.
• Claims must be submitted through the Online Claim Portal..
• Claim documents will be reviewed within 7 business days after being received in full.
• Approved claims will be paid within a maximum of 7 business days.