Air Astana
Air Astana Flight Schedules & Price
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Air Astana Popular Flight Routes
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Air Astana Features
Established at the end of 2001, Air Astana, based in Almaty, started commercial flights in May 2002 and has served scheduled flights to 64 routes. The airline has approval from European Aviation Safety Agency (EASA) and is certified as an EASA Part 147 Training Organization.
Currently, Air Astana operates 34 fleets with more than 5,000 highly qualified staff ready to serve passengers. In May 2019, the low-cost airline, FlyArystan, was launched to cater to the needs of its loyal customers.
Air Astana Flight Class
Air Astana offers various flight classes to suit the needs of its passengers, such as Economy Class and Business Class. See the explanation below for more detailed information:
Economy class
The comfort in Economy Class is not inferior to other classes. Air Astana cares deeply about convenience throughout the flight.
- Facility
- Personal entertainment system
- Extra space
- Spacious legroom
- Mood lighting
- In-flight Meal
- Hot food and alcoholic drinks
- A menu that combines traditional ingredients and special flavors for regional cuisines from Central Asia, Arabia, Asia, and Europe.
- Economy Class Fleet
- Airbus 319
- Airbus A320neo
- Airbus A321-200
- Airbus A321neo
- Airbus A321LR
- Boeing 767-300ER
- Boeing 787-8
- Embraer 190-E2
Business Class
Business Class will pamper passengers during the trip. Cabins in this class provide perfect comfort, complete with premium cuisine and airport priority services.
- Facility
- Plush blanket (international flights)
- Luxury amenities from Bric's and Radley
- Worldwide business lounge access
- In-flight Meal
- Special menu for kids
- Hot food and alcoholic drinks
- A menu that combines traditional ingredients and special flavors for regional cuisines from Central Asia, Arabia, Asia, and Europe.
- Business Class Fleet
- Airbus A320neo
- Airbus A321-200
- Airbus A321neo
- Airbus A321LR
- Boeing 767-300ER
- Boeing 787-8
- Embraer 190-E2
Air Astana Loyalty Program
- Nomad Club
Are you a loyal Air Astana customer? Cool! The airline has a loyalty program called Nomad Club, Air Astana's attractive Frequent Flyer program. Nomad Club is Air Astana's way of thanking its customers for their loyalty. You just have to register online from the airline's official website and get points right from the first time you sign up!
The points you earn will be accumulated on all flights and routes operated by Air Astana without exception. The more you travel, the bigger the rewards.
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Air Astana Customer Service
If you need further information, you can contact the Air Astana service center below:
- Jakarta
PT. AVS Indonesia
Setiabudi Atrium Building, 2nd Floor, Suite 207A
Jl. HR. Rasuna Said Kav. 62, Jakarta 12920
Indonesia
Tel: (62-21) 5210435
Fax: (62-21) 5210585
E-mail: ticketing-kc@aviationindonesia.com
Air Astana Airline Codes
IATA Code: KC
ICAO Code: KZR
Call Sign: ASTANALINECabin Baggage
- Premium Economy and Economy Class
- 1 (one) cabin baggage maximum 8 (eight) kg.
- Business Class
- 2 (two) cabin baggage maximum 8 (eight) kg/baggage.
Checked Baggage
- Economy class
- 1 (one) checked baggage maximum 23 kg.
- Business Class
- 2 (two) checked baggage maximum 32 kg/baggage.
- Baggage allocation may be different for each flight route; please visit the airline's official website for more details.
Public policy
- Every passenger must occupy the seat which is determined during check-in.
- Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
- Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
- Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
- It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Expectant Mother Policy
- Passengers with a gestational age of up to 22 weeks
- Allowed to travel without a doctor's certificate.
- Passengers with a gestational age of 22 weeks-34 weeks (single pregnancy) and 22-32 weeks (multiple pregnancies)
- If there is a doctor's certificate from a medical organization regarding pregnancy and good health, it is allowed to travel.
- Passengers with a gestational age of more than 34 weeks (single pregnancy) and more than 32 weeks (multiple pregnancies)
- Must have permission from the Medical Consulting Board or a doctor's commission of equivalent competence.
- Air Astana reserves the right to refuse if the passenger's departure date approaches 7 (seven) days of estimated birth.
Specific Medical Condition Policy
- Passengers with certain medical conditions are requested to notify the airline in advance.
- Passengers can request special services by sending an email to special.services@airastana.com.
- For more detailed information, please visit the airline's official website.
Infants and Children Policy
- Passengers can reserve a child safety seat at least 24 hours before departure.
- Please get in touch with the airline via email special.services@airastana.com or register with the 24-Hour Call Center.
- Passengers traveling with small infants (one year and under) can use the baby bassinet provided by the airline.
- This service is available at an additional cost on Airbus A321 (economy and business class), Boeing B767 (economy and business class), Embraer E190 (economy and business class), and Airbus A319 and A320 (business class only).
- Click here for more detailed info.
Unaccompanied Minors
- The Unaccompanied Minors service is available on both domestic and international flights.
- Valid for ages 6 (six) to 15 years.
- Unaccompanied Minors with departure from France may have to present a properly completed and signed Authorization To Exit the Country at the border control exit.
- The original form of power of attorney must be presented together with the identity document of the minor as well as a copy of the identity document of the parent who signed the form.
- The form can be downloaded here.
- Air Astana cannot accept Unaccompanied Minors for travel on connecting/transfer flights requiring a plane change.
- Children under 6 (six) years old cannot travel without being accompanied by an adult.
- Click here for complete information on Unaccompanied Minors.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.