Air New Zealand

Q: When should I check-in for Air New Zealand flights?

You can check-in at least 60 minutes before departure. We recommend arriving early to have sufficient time to check documents related to flight requirements during the COVID-19 pandemic. Check-in deadlines may vary at different airports and for certain flights.

Q: Can I check-in online for Air New Zealand domestic flights?

Yes, you can check-in online to save time at the airport. Check-in can be done from 24 hours before departure. Please visit the official Air New Zealand website for the online check-in process.

Q: Can I only check-in at Air New Zealand outlets located at the departure airport?

No, you can choose other check-in methods, such as web check-in, mobile check-in, kiosk check-in, city check-in, and phone check-in. Please contact the Air New Zealand Contact Center for more information.

Q: How many cabin baggage capacity do I have?

The cabin baggage capacity you have is 1 (one) carry-on bag with a maximum weight of 7 kg with a maximum total dimension of 118 cm. The baggage must fit in a locker that is above your head or under the seat in front of you.

Q: How many checked baggage allowance do I have?

You get a maximum baggage allowance of 23 kg with linear dimensions of 158 cm.

Q: Can I order special children's meals or certain diets?

Yes, you can order special meals to meet the special needs of passengers due to religion, health, age, or other special reasons. Special Meal requests can be made via Air New Zealand online portal 24 hours before departure.

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Air New Zealand Flight Schedules & Price

Airline	Destination	Departure date	Class	Price

Air New Zealand Popular Flight Routes

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Air New Zealand Features

Cabin Baggage 7 kg

Check-in Baggage 7 kg

Check-in close at 7 minutes

Air New Zealand is a national airline owned by New Zealand. The airline is based in Auckland, which is located near Mangere in the southern part of Auckland's urban area and is headquartered in a building called "The Hub," which is located 20 km (12 miles) from Auckland Airport, in the Auckland Wynyard Quarter. Air New Zealand operates scheduled passenger flights to 20 domestic and 32 international destinations in 20 countries, mainly around and within the Pacific Rim. Air New Zealand has been a member of the Star Alliance since 1999.

In 1940, Air New Zealand, originally was Tasman Empire Airways Limited (TEAL), a company that operates trans-Tasman flights between New Zealand and Australia. TEAL became wholly owned by the New Zealand government in 1965, which was later renamed Air New Zealand. The airline served international routes until 1978 when the government merged TEAL with the New Zealand domestic airline, National Airways Corporation (NAC), into one airline under the name Air New Zealand. Air New Zealand was privatized in 1989 but returned to government property in 2001 after being close to bankruptcy because it failed to cooperate with the Australian airline Ansett Australia

The Air New Zealand route network focuses on Australasia and the South Pacific, with long-haul services to East Asia, America, and the United Kingdom. Air New Zealand currently operates a fleet of Airbus A320s, the Airbus A320neo family, Boeing 777 and Boeing 787 jets, as well as regional ATR 72 fleets and Bombardier Q300 turboprops. Air New Zealand was awarded the Airline of the Year in 2010 and 2012 by the Air Transport World Global Airline Awards. Also, in 2014, Air New Zealand was ranked as the safest airline in the world by JACDEC.

Air New Zealand Flight Class

Air New Zealand operates four classes on its flights, namely Economy Class, Skycouch Economy Class, Premium Economy Class, and Premier Business Class. The services and facilities offered by all four classes are of high quality. See the explanation below for complete information:

Economy class

Amenities
Seats with a width of 17.2 inches, a distance of 31-33 inches, and a backrest of 5 inches (Dimensions and configurations may vary depending on aircraft type)
Cabin luggage up to 7 kg
Baggage registered up to 23 kg
In-Flight Entertainment (9 inch HD touch screen)
Airpoints Dollars ™ and Status Points on every flight

In-Flight Meals
Enjoy the fresh taste of delicious meals with a special menu of the world-famous Air New Zealand
A wide selection of premium New Zealand wines to complement each dish

Economy Class Fleet
Boeing 787-9
Boeing 777-300
Boeing 777-200

Skycouch Economy Class

Amenities
The chairs are the same as the Economy Class seats, with the addition of folded footrests to form a sofa that can be arranged from 60 to 90 degrees
The armrest on the side of the window is pointing up to create a comfortable lounge space. All the armrests on the middle seat also disappear behind the chair
There is an extra safety seat for passengers who want to lie down

In-Flight Meals
Enjoy the fresh taste of delicious meals with a special menu of the world-famous Air New Zealand
A wide selection of premium New Zealand wines to complement each dish

Skycouch Economy Class Fleet
Boeing 777
Boeing 787-9

Premium Economy Class

Amenities
More private space
Choose a standard free chair
Two cabin baggage (up to 7 kg each)
Two pieces of checked baggage (up to 23 kg each)
In-flight entertainment
Premium check-in
Amenity kit
Higher Dollar Airpoints and Status Points

In-Flight Meals
Enjoy the fresh taste of delicious meals with a special menu of the world-famous Air New Zealand
A wide selection of premium New Zealand wines to complement each dish

Premium Economy Class Fleet
Boeing 777-300
Boeing 777-200
Boeing 787-9 Dreamliner

Premier Business Class

Amenities
A super-soft leather chair that turns into a luxurious flatbed, with a memory foam mattress, two full-size pillows, and a comfortable duvet
All flatbeds have hallway access.
Flat or leather armchairs with more private space
Choose a standard free chair
Two pieces of cabin baggage (up to 7 kg each)
Three pieces of checked baggage (up to 23 kg each)
In-flight entertainment
Free food and drinks
Higher Dollar Airpoints and Status Points
Ottoman footrests that serve as a guest seat

In-Flight Meals
Enjoy the fresh taste of delicious meals with a special menu of the world-famous Air New Zealand
A wide selection of premium New Zealand wines to complement each dish

Premier Business Class Fleet
Boeing 777-300
Boeing 777-200
Boeing 787-9 Dreamliner

Air New Zealand Loyalty Program

Airpoints

Airpoints is a frequent-flyer program from Air New Zealand. Members will get Airpoints Dollars, which can be exchanged for face value in any class on Air New Zealand flights. Members can also gain status levels, by increasing privileges from Silver to Gold, then Elite Gold, by accumulating their Status Points, which are obtained separately from Airpoints Dollars. Airpoints Gold and Airpoints Gold Elite have the same recognition as the status and benefits of Gold Star Alliance throughout the Star Alliance network. As for the status of Silver Airpoints is equivalent to Star Alliance Silver.

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Air New Zealand Customer Service

If you need further information, you can contact the Air New Zealand service center below:

Indonesia
Air New Zealand
H R Rasuna Said Kav.20
Jakarta 12940, Indonesia
Tel: +62 (21) 295 333 20
Fax: +62 (21) 521 2021
Email: support@discoveryjkt.net

Air New Zealand Airline Codes

IATA Code: NZ

ICAO Code: ANZ

Call Sign: NEW ZEALAND

Important

The terms and conditions informed on this page are fluctuating and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.

Effective on 1 February 2022, all passengers aged 18 years and over who travel in international flights with Air New Zealand or routes from/to New Zealand must be vaccinated. Vaccination exemption applies only to passengers who are under 18 years of age or who have not been vaccinated for medical reasons.

Refund

Refunds for Air New Zealand airlines follow the airline's policy and regulatory requirements as follows:

Ticket Purchase Date	Flight Period	Routes	Refund Regulation
-	-	From and to USA route (If any cancellation from the airlines).	Full Refund
-	-	From and to Europe route (If any cancellation from the airlines).	Full Refund

Open Ticket

The conditions for submitting an Open Ticket are as follows:

Ticket Purchase Date	Flight Period	Route	Ticket Validity	Additional Information
-	Before 31 Oct 2021	All Domestic Routes	12 months from initial ticket issuance	Flights must be held in credit prior to the original day of departure. All credits are non-refundable. New tickets issued must be of equal or higher value than the original fare held in credit.
-	Before 28 Feb 2022	All International Routes	12 months from initial ticket issuance	Flights must be held in credit prior to the original day of departure. All credits are non-refundable. New tickets issued must be of equal or higher value than the original fare held in credit.

Reschedule

Reschedule/change fee will be waived.
Fare differences and other additional charges (e.g. applicable taxes) will apply
Rescheduling conditions are subject to each airline policies and availability

Ticket Purchase Date

Date of Travel

Reschedule Rules

Route

Before 31 Oct 2021

Change must be made
prior to departure
Fare differential applies where the same booking class is not available.
The new flight must be within 355 days from the initial flight

(completed travel/already back to the origin)

All Domestic Routes

Before 28 Feb 2022

Change must be made
prior to departure
Fare differential applies where the same booking class is not available.
The new flight must be within 355 days from the initial flight

(completed travel/already back to the origin)

All International Routes

Reroute

Rerouting is not available for Air New Zealand airlines
Reroute conditions are subject to each airline policies and availability

FAQ

When should I check-in for Air New Zealand flights?

Can I check-in online for Air New Zealand domestic flights?

Can I only check-in at Air New Zealand outlets located at the departure airport?

How many cabin baggage capacity do I have?

How many checked baggage allowance do I have?

Can pregnant women travel with Air New Zealand?

Yes, pregnant women are allowed to fly with Air New Zealand. The following are the rules for pregnant women with uncomplicated singleton pregnancies. You can fly for four hours, until the end of the 36th week. You can hop on a flight in under four hours, all the way up to the end of the 40th week. For multiple pregnancies, such as twins, with uncomplicated pregnancies you can board a flight for four hours, until the end of the 32nd week. You can hop on a flight in under four hours, until the end of the 36th week. Certified medical clearance from a doctor may be required and they are required to inform the staff at the check-in counter.

Can I order special children's meals or certain diets?