Cathay Pacific
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Cathay Pacific Features
Cathay Pacific Airways Ltd., or commonly known as Cathay Pacific or Cathay, is a national Hong Kong airline headquartered at Hong Kong International Airport. The airline has served passenger and cargo flights to more than 190 destinations in more than 60 countries worldwide, including codeshares and joint ventures. The airline has a subsidiary called Cathay Dragon. Cathay Pacific is a founding member of the Oneworld alliance. The name of the airline has a meaning, namely "Cathay," which means China, while the term "Pacific" is intended so that one day the airline can fly over the Pacific Ocean.
Cathay Pacific was founded on September 24, 1946, by Sydney H. de Kantzow (Australia) and Roy C. Farrell (America), who were former Air Force pilots. At first, the airline only provided flight routes to connect China with Australia. However, gradually, Cathay Pacific continues to expand its flight routes to serve commercial flights to various countries.
At present, Cathay Pacific is the tenth largest airline in the world as measured by sales, and the fourteenth largest as measured by market capitalization. In 2010, Cathay Pacific became the most extensive international cargo airline in the world, along with the central hub of Hong Kong International Airport as the busiest airport in the world as measured by cargo traffic.
Cathay Pacific strives to be one of the biggest service brands in the world and always provides an exceptional travel experience. This airline is one of the aviation services that always prioritizes environmental and social impacts at every step.
Cathay Pacific Flight Class
Cathay Pacific provides four choices of classes for its passengers, namely Economy Class, Premium Economy Class, Business Class Class, and First Class. The services and facilities offered by all four classes are of high quality. See the explanation below for complete information:
Economy class
- Amenities
- The seat is ergonomically designed with comfortable cushioning and adjustable headrests
- Take advantage of extensive legroom
- Storage
- StudioCX's in-flight entertainment with a size of 11.6 inches
- In-Flight Meals
- Light and healthy diet with a variety of fresh fruits and vegetables
- A selection of wine and various award-winning drinks are available to accompany the meal during the trip
Premium Economy Class
- Amenities
- Priority boarding
- Welcome drink (long-distance travel)
- Amenity kit (long-distance travel)
- The seat is ergonomically designed with comfortable cushioning and adjustable headrests
- Leather-covered footrests and folding tables
- Take advantage of extensive legroom
- Storage
- StudioCX's in-flight entertainment
- In-Flight Meals
- Light and healthy food with a variety of fresh fruits and vegetables
- A selection of wine and various award-winning drinks are available to accompany the meal during the trip
Business-class
- Amenities
- Priority boarding and check-in and lounge access
- Welcome drink (long-distance travel)
- Amenity kit (long-distance travel)
- Soft blankets and pillows (long-distance travel)
- Chair with privacy space that can be transformed into a flatbed with luxurious bed linen from Bamford (long-distance travel)
- Take advantage of extensive legroom
- Storage
- StudioCX's in-flight entertainment
- In-Flight Meals
- Light and healthy food with a variety of fresh fruits and vegetables
- A selection of wine and various award-winning drinks are available to accompany the meal during the trip
- Our Business Class menu features a variety of dishes that combine quality local ingredients
- A variety of healthy and light eating choices with authentic Hong Kong flavors
First-class
- Amenities
- Priority boarding and check-in and lounge access
- Welcome drink (long-distance travel)
- Amenity kit (long-distance travel)
- Soft blankets and pillows (long-distance travel)
- Chair with privacy space that can be transformed into a flatbed with luxurious bed linen from Bamford (long-distance travel)
- Take advantage of extensive legroom
- Storage
- StudioCX's in-flight entertainment
- Socket, USB port, and Wi-Fi
- Do-Not-Disturb service button and Wake-Up Call service
- In-Flight Meals
- Our First Class menu features a variety of dishes that combine quality local ingredients
- A variety of healthy and light eating choices with authentic Hong Kong flavors
- Cathay Pacific partners with Michelin chefs from famous star-rated hotels and restaurants around the world
- A wide selection of award-winning drinks, such as Cuvee Champagne top, prestigious wine, alcoholic beverages, and Betsy-pale ale beer explicitly made for 35,000 feet
- To complete the dining experience, the airline offers gourmet desserts, delicious cheese, freshly brewed coffee, and hand made pralines
Cathay Pacific Fleet
- Airbus A330
- Airbus A350
- Boeing 777
Cathay Pacific Loyalty Program
-
Marco Polo Club
Marco Polo Club is a Cathay Pacific and Cathay Dragon loyalty program designed to reward loyal customers with benefits and services that enhance the experience of the trip. Marco Polo Club offers four levels, namely Green, Silver, Gold, and Diamond, each of which offers various privileges and benefits that make every trip something to look forward to.
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Cathay Pacific Customer Service
If you need further information, you can contact the Cathay Pacific service center below:
- Jakarta Office
Jl. Jenderal Sudirman Kav. 52-53
Jakarta 12190, Indonesia
Tel: (62-21) 5151747
Fax: (62-21) 5151731
Email: jkt#pax@cathaypacific.com
- Bali Office
Jl. Kartika Plaza
Tuban, Bali 80361, Indonesia
Tel: 0804-1-888888 (landline calls within Indonesia only)
Tel: (62-21) 5151747 (via Jakarta Office)
Fax: (62-21) 5151731 (via Jakarta Office)
Email: jkt#pax@cathaypacific.com
- Surabaya Office
Jl. Basuki Rachmat No. 122
Surabaya 60271, Indonesia
Tel: 0804-1-888888 (landline calls within Indonesia only)
Tel: (62-21) 5151747 (via Jakarta Office)
Fax: (62-21) 5151731 (via Jakarta Office)
Email: jkt#pax@cathaypacific.com
- Medan Office
PT. Pacific Partner of the Universe
Hotel Asean International, Ground Floor
Jl. H. Adam Malik No. 5
Medan 20114, Indonesia
Tel: (62-61) 4551088
Fax: (62-61) 4537088
Email: jkt#pax@cathaypacific.com
Cathay Pacific Airlines Code
IATA Code: CX
ICAO Code: CPA
Call Sign: CATHAY
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg for economy class, 10 kg for business class, and 15 kg for first class.
Check-in baggage allowance is a maximum of 1 pc of 23 kg (economy class), 2 pcs of 32 kg (business class), and 3 pcs of 32 kg (first class).
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuating and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Special Protocol
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.
- Passengers can transit in Hong Kong if they meet travel requirements and do not exceed 24 hours.
- Passengers traveling to Mainland China flights are not allowed to transit in Hong Kong until further notice.
- For more information regarding to health protocol and passengers' travel requirements transit / to Hongkong, please click here.
- The Singapore and Hong Kong governments have postponed the launch of the Air Travel Bubble by two weeks. All flights between Singapore and Hong Kong on 22 November - 6 December 2020 will now operate as non-Air Travel Bubble flights More information can be found click here.
- Cathay Pacific offers free medical insurance and Covid-19 tests for passengers with a departure date of 7 December 2020 - 28 February 2021. For more information, please click here.
- As proof of pre-departure COVID-19 PCR test is mandatory for arrivals into Hong Kong from Indonesia, all passengers are required to take PCR test at one of the Indonesian Government authorised hospitals/labs. See full list here and the protocol detail can be found here.
Refund
Refund conditions are subject to change without prior notice and follow based on the terms and conditions of the airline. We suggest you to do an Open Ticket.
Open Ticket
The conditions for submitting an Open Ticket are as follows:
|
Ticket Purchase Date |
Flight Period |
Routes |
Ticket Validity Period |
Additional Information |
| On / before 23 Mar 2020. | 1 Jun 2020 - 31 Mar 2021. | All routes | Up to 30 Sep 2021. |
|
| 9 Mar - 31 Dec 2020. |
- |
All routes | 31 Dec 2021. |
|
| 22 Nov - 31 Dec 2020 | 22 Nov - 31 Dec 2020 |
Singapore - Hongkong (CX734/759) |
1 year from the initial ticket issuance. |
|
| On / Before 27 Jan 2021 | 28 Jan - 8 Mar 2021 | From / to Mainland China | 31 Dec 2021. | Submissions must be made before the date of initial departure and submission of subsequent changes must be made before 30 Sep 2021 |
Reschedule
No rescheduling fee is charged if the following conditions are met:
- Fare differences and other additional charges (e.g. applicable taxes) will apply.
- Rescheduling conditions are subject to each airline policies and availability.
| Date of Issue | Date of Travel | Reschedule Rules | Routes |
| On / before 23 Mar 2020. | 1 Jun 2020 - 31 Mar 2021. |
(Completed travel - already back to the origin) |
All routes |
| 9 Mar 2020 - 31 Mar 2021. |
- |
(Completed travel - already back to the origin) |
All routes |
| 22 Nov - 31 Dec 2020 | 22 Nov - 31 Dec 2020 |
(Completed travel - already back to the origin) |
Singapore - Hongkong (CX734/759) |
| On / Before 27 Jan 2021 | 28 Jan - 8 Mar 2021 |
(Completed travel - already back to the origin) |
From / to Mainland China |
Reroute
There is no re-route fee if you meet the following criteria:
- Re-route only applies to flight routes to / from / transit Cathay Pacific / Cathay Dragon online (marketing) cities by Cathay Pacific / Cathay Dragon (Depending on availability of flights).
- Submissions should be made at the related airline.
- Fare differences and other additional charges (e.g. applicable taxes) will apply.
- Submissions must be made before the newest departure date.
- Reroute conditions are subject to each airline policies and availability.