There are times when your travel plans are not as you expected or your flights got rescheduled but you did not receive any notifications from airlines, you can get airline's schedule change information and find it via:

1. inbox on the email registered when ordering; or
2. WhatsApp on the number registered when ordering; or
3. Your Orders menu, make sure you are logged in at tiket.com; or
4. Check the information on the airline's web portal.

Schedule changes or flights are at the full discretion of the airline. Please follow the latest schedule along with the conditions of the airline.There are 3 (three) options that you can choose:
 

• Agree to the latest schedule.
  If you agree with the latest schedule that was informed, you can still use the old ticket. To get tickets with the latest schedule, you can contact the airline or manage reservations on the airline's website.
   
• Disagree with the latest schedule and would like to be provided with an alternative schedule.
  If the latest flight does not meet your needs, please contact the airline for alternative flights available at the airline.
   
• Disagree with the latest schedule and would like to request a refund.
  If you don't agree with the alternative schedule offered, you can submit a refund in accordance with airline regulations through the Refund Feature available on tiket.com. Information on how to refund can be checked here.
  
  

 

 

All refund submissions are advised to be done before your date of travel. 

 

If the schedule change from airlines is more than 60 minutes from the original schedule, passengers can request a full refund. For Garuda Indonesia and Lion Group airlines (Wings Air, Batik Air, Lion Air, Super Air Jet) passengers can request a full refund if the airline schedule change is more than 5 minutes from the original schedule. 

 

The refund amount does not include promo code, discounts, gift vouchers, convenience fees, or bank administration fees (if payment is made using a bank account). Please note that the entire refund process is a request and is subject to the policies of each airline. 

 

You can check airline contacts here.