For t-mates who want to communicate directly with our hotel partner, you can use the hotel Chat feature which can be accessed via Your Orders menu after your order has been confirmed by our hotel partner.

 

On chat feature you can directly ask questions such as the status of special request, the right time to check-in and more. You can also send pictures or location if you have troubles finding the hotel you are going to. 

 

Currently, only a few of our hotel partners that you can contact directly and chat with hotel through Apps.

 

Follow these steps below to start chat with our hotel partner:

1. Open Your Orders menu
2. Choose your hotel order
3. Click Chat menu
   
    
4. You can also open the Chat feature from the Inbox page. After that, you can see a specific new page for all active chats 
   

 

If you have any difficulties by using the Chat feature or our Hotel partner doesn’t reply to your chat, you can contact our halo tiket service, we are happy to help you.

 

If the chat feature with the hotel is not available on your booking you can visit the article How to contact & find the hotel location.

 

Click here to access Your Orders.