Already bought tickets for a staycation or business trip but suddenly have to cancel them? Worry not, at tiket.com you can cancel hotel tickets for any reason with 100% Hotel Refund insurance protection.

 

2 types of benefit that you can enjoy:

*The maximum replacement value is the hotel room reservation price with a maximum of IDR 10,000,000/room/night (not including fees outside the room price)

 

Come check the terms and conditions below to use the 100% Refund Hotel:

1. Insurance benefit claims must be submitted through the Cermati claims portal after requesting a refund from tiket.com via email Customer Service.
2. The insurance coverage period begins from the purchase of the Hotel room until 4 (four) hours before 2 PM.
3. Cancellation requests can only be made once for the entire total of rooms and nights booked.
4. Only applicable for transactions in Indonesian Rupiah (IDR).
5. Not applicable once the guest has checked in.
6. Not applicable for rescheduling requests and non-refundable reschedules.
7. Not applicable if the insured can obtain full compensation from another source for booking costs or additional charges, including but not limited to government taxes or hotel fees (no double claim).
8. Not applicable in the event of loss of booking or overbooking.
9. If there is a failed issuance and the customer relocates or reeboks through the tiket.com application, then the insurance coverage and premium value for the previous order ID will automatically apply to the new order ID.
10. Not applicable if there is suspicion or evidence of fraudulent activities associated with this product.
11. The compensation value consists of the non-refundable portion determined by the hotel. The percentage of compensation will correspond to the package chosen by the Insured.
12. The Insured cannot cancel the policy, and the insurance premium is non-refundable.
13. The check-in time is defined as 14.00 local time.
14. The maximum booking time is 180 (one hundred eighty) calendar days before the check-in time.
15. Partial cancellations are not allowed; full cancellation must be made before check-in time.
16. In every cancellation, there must be a record from Tiket.com regarding the amount of refund obtained from the hotel.
17. If the Insured cancels beyond the designated time set by the selected package, resulting in the hotel reservation being forfeited, such loss cannot be claimed from the insurer.
18. Subject to the terms, limitations, exceptions, and provisions set forth in this Policy.
19. The claim amount will be based on the discounted price of the hotel room after any discounts or voucher deductions.
20. The insurer is not liable for any claims arising from, based on, or related to:

• Negligent, careless, and/or deliberate actions or omissions.
• Illegal actions that violate applicable regulations and/or laws.
• Self-inflicted injury or suicide (whether criminal or not) or any attempt at suicide regardless of the psychological and mental condition of the insured.
• The insured being sentenced to death by a court;
• The insured being listed in terrorism and blacklist databases.
• War & Civil War.

To be able to claim 100% Refund benefit, check the details here.