We went as a couple for a xmas break for three days........we booked as it advertised gym, spa, pool, nice bar with entertainment and retaurant.....
1. Pool closed and empty of water.
2. Spa closed
3. Gym closed
4. Bar closed
5. Restaurant closed
Room - Rooms are clean and comfortable, except in mini bar the minatures of alcohol have been there so long that they have half evaporated....the gin even had mould inside it.
The TV channels are limited are very limited. Rooms were cleaned and made up each day well.
Hotel lobby bar - it is a basically being used as a coffee shop for locals. Nice enough, prices sensible. No real complaints.
Breakfast - we were (we guess) the only guests in the hotel...due the question of “exactly what time will you be down for breakfast”, and on walking in at aforementioned time the lights were turned on! We weew given a bottle of water, had to ask for coffee and no other fruit juices offered. We were given a mix of breakfast items which were passable, not five star. second day we were 15 mins late for our rquested time. We sat, no staff appeared. We left after 10 mins of waiting. Third day didnt even bother.
Pool/gym - told these were closed by government due to covid....hard to believe as other hotels in both Shkoder and Tirana have their pools open.
The staff were all friendly enough and helpful.
This hotel is nowhere near five star.....
I am trying to not be too harsh as trade is obviously virtually nonexistent due to covid etc; however i do think they need to update adverts to clearly state what is offered and what is not.
Maybe with some more guests and a bit more atmoshpere it would have been better.....but needs to “downgrade” its self appointed five stars to three OR do some serious improvements throughout