Me and my partner stayed at this hotel for 3 nights in January. We was issued a room with twin beds as there was no double rooms available when we arrived late on Thursday night although I did request a double room when I booked the hotel 2 months before we stayed. This wasn’t too much of a problem however as the receptionist told us we could push the beds together and the cleaners would make it up as a double bed from then on. When we got to the room we pushed the beds together however the cleaners continued to make them up as single beds every day anyway. On the second evening of our stay my partner went to have a shower and there was no hot water. I phoned down to reception and told the lady that we that have no hot water and she replied back with “hang on I’ll call you back” to which we never did get a call back. We therefore decided to leave the shower running and after about 10 minutes it started to warm up. For the entire 3 nights we stayed here we really struggled to sleep as we kept hearing the persons phone in the room next to us vibrating and ringing. The cleaners started working early in the morning and was really loud having conversations with each-other and the road outside of the hotel was very loud with cars and motorbikes speeding up and down in the early hours of the morning. We also couldn’t watch the television as the signal kept cutting out. All in all we can’t understand how this hotel has been rated a 4 star as we’ve stayed in many hotels and in our opinion it shouldn’t be more than 3 stars. On our last day we had a coffee in the bar area whilst we waited for our coach to arrive, we waited 10 minutes at the bar before a member of staff came over to take our order, we then couldn’t find a member of staff to pay when we had finished and I had to go and search to find somebody.
I’m summary, positive points about this hotel include comfortable mattresses and pillows, reasonably priced and the hotel is in a good, central location.
Negative points include very noisy at night, paper thin walls and unhelpful receptionist. Do not book this hotel if you are a light sleeper. Saying that, my partner has no problem sleeping usually and even he couldn’t sleep at this hotel.