Kyabram Country Motel, Campaspe - Kyabram
Kyabram Country Motel, Campaspe - Kyabram
Kyabram Country Motel, Campaspe - Kyabram
Kyabram Country Motel, Campaspe - Kyabram
Kyabram Country Motel, Campaspe - Kyabram
+ 27 lainnya
Motel

Kyabram Country Motel

Campaspe - Kyabram

Review

Tripadvisor
Dari 26 review
Review yang paling membantu
Abcdefghigk11
07 Okt 2020
management were very rude and agressive with little communiction skills to reslove a probblem,, . we were told to leave after 1 night (we booked for 2 as they didnt like a review that had been posted (which at that time had been deleted on reflection we wanted to resolve the problem with management before posting anything) mangement didnt try to resole any problems we had .. they knocked on our door hard 4 times before i could even get dressed yelling open the door.. it His (mangment) words were "i have the arthority to ask you to leave .. i want you out by 11.00" my daughters asked for a refund for the extra night that had been paid was another thing.. no communication skills at all.. not answering questions that were asked to them .. belittling and name calling of my daughter and talking over her telling her to "Shut up" when trying to discuss the payment.. mangement need a lesson in listening skills and problem solving instead of yelling and becoming agressive it couldve been handled alot better.. on booking ,com manegment reply to my review is all lies.. they did knock agressively and were yelling to open the door while i was dressing ..and they didnt say they would refund our 1 night that was owed.but they said that in the reply.. very poor handling of the situation..
Dianne B
16 Mei 2021 - Wisata sendiri
My first visit to this lovely motel. An overnight stay which was very relaxing. I was greeted by the owner who was very friendly and welcoming. I arrived an hour or so earlier than I advised, however, my room was ready, which was very much ch appreciated after a 4+ hour drive. I was immediately offered some milk for a cuppa. Once settled in the room, I was very impressed with the cleanliness in all areas. The decor was a little dated, but I don’t have a problem with this as long as it was clean and this was the case here. The king sized bed was very comfortable, with lovely, good quality linen. Bathroom amenities were fairly basic, but more than adequate and the towels were soft and fluffy. Everything you could want in a room - microwave, complimentary bottled water, ironing board and iron, hairdryer etc. I am visiting the area again in a few weeks time and look forward to another relaxing stay in the same room.
227allanc
15 Des 2020 - Bisnis
Having stayed in hundreds of hotels and motels while working as a sales rep I rate this motel so very highly. All you ask for st the end of a day is quick convenient checkin, clean and comfortable rooms and a pleasant bathroom. This motel provides all this with a "nothing is too much trouble" attitude. Love it! Close to Echuca, Shepparton and border towns.
Biggy11
15 Des 2020
We have travelled a lot both in Australia and overseas and we have found the Kyabram Country Motel in Kyabram one of the cleanest we have ever stayed in. The owners were very courteous and helpful. We stayed in a King size room and the amenities were great.
L3474WAmelissam
06 Okt 2020 - Keluarga
Poor Management!!! My sister & mum booked this hotel for the 3rd & 4th of Oct 2020. My sister put up a 1 star review on google as she felt it was unfair that there was a charge for her son (under 1) to stay & the Wi-Fi signal was poor. The review was put up Saturday night. Upon reflection my sister deleted the review 10mins later with the intention of speaking with management about the concerns. My sister advised that Steve (manager) come banging on the door on Sunday morning. My mum asked for him to wait, Steve demanded they open the door. (My mum was getting dressed) Steve continued to knock loudly on the door until my mum opened it. Due to the knocking my nephew woke up upset My sister was then berated about the review she had left the night before. Steve was informed that the review had been deleted, this did not deter him from continuing to verbally abuse my family. My sister advised Steve that she was entitled to leave a review. Steve then advised he was entitled to kick them out and told them to leave by 11. After kicking my family out, Steve remained at the door of the hotel room continuing to be angry My mum had to shut the door on Steve in order for him to leave. Shortly after this interaction Steve’s wife Barb came to the door. She did not apologise for Steve’s behaviour instead she also berated my sister for the review followed by telling them they could remain for the night, she attempted to make my family believe she was doing them a favour by letting them stay, when my family was giving them business. After these interactions I arrived at the motel to visit my family. I spoke with Barb who told me they were in room 11. Upon entering the hotel room I was advised of the above events. My mum and sister decided after being kicked out and abused for leaving a review they did not feel comfortable staying there anymore. My sister and I approached Barb and Steve with the intention of having a healthy constructive conversation to ask for a refund for that night’s accommodation. My sister advised that they were leaving as they did not feel comfortable staying there. Barb berated my sister about the review again. My sister advised she did not feel comfortable in staying after being verbally abused by the both Barb and Steve. Barb advised that My sister abused Steve which my sister replied she was only advising him that she is entitled to leave a review. Barb continued to raise her voice and not let anyone speak. When my sister did try to speak she was told by Barb to “Shut Up’. On several occasions Barb said to me “Tell your sister to shut up” Barb continuously referred to my sister in a sarcastic tone as “a little gem” and asked her what she is doing with her life. When my sister did get a chance to speak Barb made actions with her hands open and closing them in a talking motion while making childish noises, which was belittling to my sister. I observed Barb to have similar behaviours to a 5 yr old child. When I stepped in to advocate on my sisters behalf I was met with the comment “oh so the whole family is like this” To try and conclude the interaction I asked Barb if a refund would be issued for the Sunday nights’ accommodation. The reply I got was “I’ll action it accordingly” When I asked her what that meant Barb didn't clarify. I was finally told that My mum would need to contact booking.com to ask for a refund. Barb advised that booking.com would contact the motel and Barb would action the refund accordingly. Again I asked what she meant by accordingly. Barb then asked if I would like a dictionary to look up the word accordingly. With still no clarity if a refund would be received the hotel ask us to leave and called the police. My sister did call Steve a d#@khead after he called the police, for wasting emergency services resources. We did contact booking.com and the hotel has issued a refund which we were entitled to. Never again will anyone in my extended family stay here.
Lokasi
363 Allan Street
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
13:00
Waktu check-out:
10:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Kyabram Country Motel?
Kyabram Country Motel beralamat di 363 Allan Street
Pukul berapa waktu check-in & check-out di Kyabram Country Motel?
Waktu untuk check-in di Kyabram Country Motel adalah mulai dari pukul 13:00 dan waktu check-out paling lambat pukul 10:00
Apa saja fasilitas yang tersedia di Kyabram Country Motel?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Wifi
  • Parkir
  • Resepsionis 24 Jam
  • Fasilitas Anak
Fasilitas
Fasilitas Populer
Wifi
Parkir
Resepsionis 24 Jam
Fasilitas Anak
Olahraga, Spa & Rekreasi
Fasilitas barbekyu
Area piknik
Taman
Memancing
Hewan Peliharaan
Hewan peliharaan tidak diperbolehkan
Hanya hewan penuntun yang diperbolehkan
Fasilitas Umum
Ruang merokok khusus
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 26 review
Kebersihan
4.5
Kamar
4.5
Lokasi
4.0
Layanan
4.5
Nilai
5.0
Pasangan
8
Keluarga
8
Wisata sendiri
2
Berlibur dengan teman
1
Bisnis
5
Abcdefghigk11
07 Okt 2020 -
management were very rude and agressive with little communiction skills to reslove a probblem,, . we were told to leave after 1 night (we booked for 2 as they didnt like a review that had been posted (which at that time had been deleted on reflection we wanted to resolve the problem with management before posting anything) mangement didnt try to resole any problems we had .. they knocked on our door hard 4 times before i could even get dressed yelling open the door.. it His (mangment) words were "i have the arthority to ask you to leave .. i want you out by 11.00" my daughters asked for a refund for the extra night that had been paid was another thing.. no communication skills at all.. not answering questions that were asked to them .. belittling and name calling of my daughter and talking over her telling her to "Shut up" when trying to discuss the payment.. mangement need a lesson in listening skills and problem solving instead of yelling and becoming agressive it couldve been handled alot better.. on booking ,com manegment reply to my review is all lies.. they did knock agressively and were yelling to open the door while i was dressing ..and they didnt say they would refund our 1 night that was owed.but they said that in the reply.. very poor handling of the situation..
Dianne B
16 Mei 2021 - Wisata sendiri
My first visit to this lovely motel. An overnight stay which was very relaxing. I was greeted by the owner who was very friendly and welcoming. I arrived an hour or so earlier than I advised, however, my room was ready, which was very much ch appreciated after a 4+ hour drive. I was immediately offered some milk for a cuppa. Once settled in the room, I was very impressed with the cleanliness in all areas. The decor was a little dated, but I don’t have a problem with this as long as it was clean and this was the case here. The king sized bed was very comfortable, with lovely, good quality linen. Bathroom amenities were fairly basic, but more than adequate and the towels were soft and fluffy. Everything you could want in a room - microwave, complimentary bottled water, ironing board and iron, hairdryer etc. I am visiting the area again in a few weeks time and look forward to another relaxing stay in the same room.
227allanc
15 Des 2020 - Bisnis
Having stayed in hundreds of hotels and motels while working as a sales rep I rate this motel so very highly. All you ask for st the end of a day is quick convenient checkin, clean and comfortable rooms and a pleasant bathroom. This motel provides all this with a "nothing is too much trouble" attitude. Love it! Close to Echuca, Shepparton and border towns.
Biggy11
15 Des 2020 -
We have travelled a lot both in Australia and overseas and we have found the Kyabram Country Motel in Kyabram one of the cleanest we have ever stayed in. The owners were very courteous and helpful. We stayed in a King size room and the amenities were great.
L3474WAmelissam
06 Okt 2020 - Keluarga
Poor Management!!! My sister & mum booked this hotel for the 3rd & 4th of Oct 2020. My sister put up a 1 star review on google as she felt it was unfair that there was a charge for her son (under 1) to stay & the Wi-Fi signal was poor. The review was put up Saturday night. Upon reflection my sister deleted the review 10mins later with the intention of speaking with management about the concerns. My sister advised that Steve (manager) come banging on the door on Sunday morning. My mum asked for him to wait, Steve demanded they open the door. (My mum was getting dressed) Steve continued to knock loudly on the door until my mum opened it. Due to the knocking my nephew woke up upset My sister was then berated about the review she had left the night before. Steve was informed that the review had been deleted, this did not deter him from continuing to verbally abuse my family. My sister advised Steve that she was entitled to leave a review. Steve then advised he was entitled to kick them out and told them to leave by 11. After kicking my family out, Steve remained at the door of the hotel room continuing to be angry My mum had to shut the door on Steve in order for him to leave. Shortly after this interaction Steve’s wife Barb came to the door. She did not apologise for Steve’s behaviour instead she also berated my sister for the review followed by telling them they could remain for the night, she attempted to make my family believe she was doing them a favour by letting them stay, when my family was giving them business. After these interactions I arrived at the motel to visit my family. I spoke with Barb who told me they were in room 11. Upon entering the hotel room I was advised of the above events. My mum and sister decided after being kicked out and abused for leaving a review they did not feel comfortable staying there anymore. My sister and I approached Barb and Steve with the intention of having a healthy constructive conversation to ask for a refund for that night’s accommodation. My sister advised that they were leaving as they did not feel comfortable staying there. Barb berated my sister about the review again. My sister advised she did not feel comfortable in staying after being verbally abused by the both Barb and Steve. Barb advised that My sister abused Steve which my sister replied she was only advising him that she is entitled to leave a review. Barb continued to raise her voice and not let anyone speak. When my sister did try to speak she was told by Barb to “Shut Up’. On several occasions Barb said to me “Tell your sister to shut up” Barb continuously referred to my sister in a sarcastic tone as “a little gem” and asked her what she is doing with her life. When my sister did get a chance to speak Barb made actions with her hands open and closing them in a talking motion while making childish noises, which was belittling to my sister. I observed Barb to have similar behaviours to a 5 yr old child. When I stepped in to advocate on my sisters behalf I was met with the comment “oh so the whole family is like this” To try and conclude the interaction I asked Barb if a refund would be issued for the Sunday nights’ accommodation. The reply I got was “I’ll action it accordingly” When I asked her what that meant Barb didn't clarify. I was finally told that My mum would need to contact booking.com to ask for a refund. Barb advised that booking.com would contact the motel and Barb would action the refund accordingly. Again I asked what she meant by accordingly. Barb then asked if I would like a dictionary to look up the word accordingly. With still no clarity if a refund would be received the hotel ask us to leave and called the police. My sister did call Steve a d#@khead after he called the police, for wasting emergency services resources. We did contact booking.com and the hotel has issued a refund which we were entitled to. Never again will anyone in my extended family stay here.
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