Booked three nights here in a Pagoda Suite,when we arrived the floor smelled really bad, no room service trays cleared from night before. Bathroom tiles yellow stains near toilet. No smoking hotel but ash trays at front entrance full of cigarette butts and unsavoury people going through collecting them. Booked a table in the restaurant for dinner, told we had to wear a mask due to COVID, understand, decided to get room service instead as it’s a bit impractical trying to eat a 3 course dinner with drinks trying to wear a mask at the same time, so we ordered room service, food was cold when delivered. Went to go to sleep could hear the person above us walking around, using the toilet and shower, it wasn’t the guests fault just no noise insulation.