I stayed in the hotel for my birthday in one of the suite rooms. I was very disappointed and upset with my stay. We walked from Freemantle centre as we had come for the night from Perth by train. It was unclear where reception was on foot and we ended up in the restaurant where nobody wanted to help us. When we found reception, the member of staff was incredibly rude, judgemental, obnoxious and made me feel horrible. They had tried to take the money without warning some days before and the card had cancelled (we are from the UK and not used to the high contactless limits on Australian cards so we transfer money from savings each day in case we lose our card and someone can spend hundreds of dollars on contactless - recommended by a tour guide). They were very rude about this, and made me feel like I wasn't wanted there and that they had judged us based on this. There was no mention of my birthday or anything - not that I was expecting freebies but usually hotels do something nice, especially one of this price. We weren't shown to our room, which is pretty much a non negotiable for hotels of this standard. The room was okay, the bed and bathroom were nice but not very big, and there was a tiny kitchenette. If the service had been good it would have been a reasonable price, but because it wasn't I really regret spending so much money and ruining my birthday. The pool is outdoors but surrounded by the hotel on 3 sides and because the corridors are outdoor too, the entire time you're in or by the pool you are just overlooked by people going to their rooms and its really quite awkward and not relaxing. We went elsewhere to dinner but I was woken up at 5am by bin collectors. Because the corridor is just outside with no walls, it was so noisy. You would have thought they would not put the most expensive rooms where the bins were collected, or have better sound protection or something. This hotel just really isn't up to the standards it sets itself with pricing. Its also very out of the centre. I really would not recommend at all, it pretty much ruined my birthday and the staff made me feel horrible.