we arrived quite late and the young girl at the reception was doing her job, but we didn't feel warmly welcome at all, it just felt businesslike but no 'did you have a nice journey?' or so.
the room looked nice because I made sure to get one of the newly restored rooms when I booked it. But what was really disgusting, was the fact, that there were no covers or sheets to protect the matress apart from a very thin bedsheet cover... and that is an absolut no go in a hotel!! definitely no 4**** quality!!
the bathroom looked modern as it got recently refurbished but the rainshower was not working only the norml shower head.
when we went to the raustaurant for dinner, we felt that most of the staff was already worn out and only when we asked for it, we were taken to our table.
there was a friendly waitress but if you have to watch a young waiter who is never smiling or not even trying to hide that he is fed up with work! the same waiter didn't even say good morning the next day at breakfast.
dinner was quite good and breakfast was excellent and a offered a wide range of everything you might want in the morning. (automatic coffee/ tea/ hot chocolate machine, fresh fruits, joghurts, bread, rolls, toaster, scrambled eggs, crispy bacon, boiled eggs, diffeent kinds of spread, jams and cake, veggies,etc.)
thank god for the two ver friendly ladies at the reception when we left, because that made us leave with a better feeling... but on the whole we didn't feel to well there (there was no homely feeling, no soul... don't know how to explain it, but that's just how we felt about it.
okay for a stop over (we came from Italy to shorten our travel back home) but we wouldn't go there again.
the weather was a mess- which is no ones fault, of course😉 - but as we arrived very late and couldn't use it anymore, we wer offered entry to the 'Spa' when I asked for it (normally it's not included after brekkie anymore)
only problem was, sauna and infrared light would only switch on at 3 and 4 pm!! as it's on automatic mode) so what should we do there to relax?
it was horrific weather and there were lots of guest, so the hotel should be more flexible about the spa area!!!
so we said thanks, but left straight after check out at 10 am.
like I said before, some of staff was friendly, some were absolutely shocking and the missing matress protection was disgusting (I slept on the duvet and covered myself up with my own towel) should not happen in a newly restored room and 4 star!!
food was good and brekkie very nice, but no cosy feeling even tho the restaurnt also looked nice.