My family and I were travelling around botswana this christmas from one safari to the other, and we were very much looking forward to staying in Sanctuary Chobe Chilwero, however it was this day truly THE WORST experience i have been in my life, and considering the category of this hotel and their prices per night this is NOT acceptable. Firstly, the common rooms were FULL of dead bugs (moths, spiders, mosquitos) that people killed during the night and no one bothered to clean.. absolutely shameful. Secobdly, at night it was IMPOSSIBLE to have dinner as the staff left all windows open (and turned on lights) so you were attacked by hordes of giant moths (between the 5 of us each dinner time we probably killed around 50), everyone kept getting up, trying to them out of the dinner plates, out of the bread baskets where there were some dead and some alive... and when we mentioned “ why dont you close the windows as soon as it goes dark” they said “ahhh what a good idea” are you serious??? 5* hotel and this is truly a novelty? And last but not at all least the bedrooms were FILTHY. During the day we killed dozens of big spiders lurking about, and as we thought this strange at night we check underneath the beds, and what a surprise to find THOUSANDS of spider webs with spiders underneath the beds, behind the beds, behind cubboards, in the bathroom ceiling, behing the bath..(three bedrooms all with the same issues). When we told the GM he had absolutely no excuse, as the issue was that they do not clean properly, they merely change beds and clean on the surface, not caring about anything else. In a high quality hotel this is not acceptable, especially one in the middle of nature where it should be expected for you to clean much more thoroughly. After we all complained we got moved to rooms that were cleaned by a whole team (see, not so hard to clean right?). The issue for me here clearly and for everyone we talked to there is the GM of the hotel, a person who is not clean, who doesnt care about excelence or about cleanliness or simple tasks like planning around the bugs and spiders so your guests can enjoy dinner. I think the phrase to summarize would be: when true complacency kills a business. I would NOT recommend this hotel to even my worst enemy. I have never been happier to leave a place.