Was at a wedding at this hotel and spent a weekend there. The hotel is nice by itself, however the hotel staff are a bunch of blind rats that don't have a clue on how to run a hotel! Luckily, the wedding was all coordinated by 3rd party companies and the hotel had no role besides providing accommodation. After the wedding we had 2 more days at the hotel to relax.
We stayed in the deluxe suite no 12 and it was nice, however expensive. There was a jacuzzi in the bathroom that was great and the bed was comfortable. That's about the only good points I have about this hotel.
Reception is awful. They don't want to help and was very rude. The restaurant was the worst, besides not having half the menu available, there was a 2-3 hour wait for a spaghetti!?? Same for a simple hamburger.
The hotel owner is Spanish, I won't say his name here, but be aware when you meet him. He spends his days drinking from the early mornings until late. At night he may show up in his underwear drunk as a skunk and try to be "funny". Not so charming with small children around. Also, my wife went to bed around 10pm and he turned on some pop music really loud right outside our room on a Monday? That's when it became too much and I had to let him know he needed to go somewhere else. The next day, when ordering a plate of fries, after waiting over 2 hours, I asked him if he could get his kitchen in order. He then asked me if I worked at the restaurant??!! After I told him no, he then made me aware I had no business of complaining if I didn't know how to run a restaurant and told me to go f### myself. That was the last straw and we left the hotel!
The swimming pool, as many others here have also commented, is filthy and is almost greenish/white with algae and sun lotion. Never saw it cleaned.
Such a shame, because the hotel is really nice by itself. If they had only changed the entire staff, including the owner, and put someone who is serious and professional in charge, this could be a real gem.
I'll never be back and I don't recommend anybody to stay here because despite the nice photos,
the staff ruins the entire experience.