Westmark Whitehorse

Driving through Yukon on the way to Northern California. Whitehorse was a convenient place to stop. Was not thrilled by the property. Couldn't use key to enter the hotel (even after we had checked in). Desk clerk had to come and open the door for us. Room was passable, weird hallways. It was close to Tim Horton's though. That was a plus.

Stayed here for one night. This hotel Is very, very WORN out and in need of major repairs. Carpets are nasty. No telling when the last time these were cleaned or replaced. Multiple patches on walls and ceilings badly repaired. In room telephone was missing the headset cord so don’t call 9-1-1. Bathroom dimly lit because bulbs were burned out. Room smelled musty. Nasty bathtub. Incompetent front desk staff. Not sure how clean the room was. Don’t even bother staying here. Avoid this place if you value your health!!

We were told multiple times that there was a shuttle to pick us up from the airport. When we got in we had to find our own way to the hotel. We had been told there would be a crib in the room but when we got there they said that they didn’t even have one. The room was dirty and falling apart. After the mix up getting to the hotel I spoke to the front desk about getting a shuttle for our next flight. They assured me it would be ok. I checked later with the manager and he said there was no shuttle that I had to order a taxi and the hotel would pay for it. When I left the hotel the manager was gone and the front desk refused to pay for the taxi. All in all you can trust them at all and the hotel is dirty and gross. This place shouldn’t be in business.

Stayed here just recently for 3 nights to attend a work event happening at the same hotel. This wasn’t my first stay at this property, but unfortunately was my worst experience with them so far. The bad: room # 308 and the bathroom were very dated and the upkeep has been visibly very poor; cleaning wasn’t the best either, one day my room barely got cleaned at all (i.e. I could see they took the garbage out but the bed wasn’t done, tea/coffee hasn’t been replenished etc); the gym was in a really bad shape: broken equipment, didn’t seem very clean, missing yoga mats (again, I stayed here before so I know it used to be pretty good actually, and a pleasure to use, not this time around, though); the conference room we had was just so-so (i.e. we could smell the smoke and hear the noise from staff standing just outside our room, which was distracting); their Internet has been really bad for years, and nothing changed in this regard. The good: the hotel has a good location downtown, within walking distance to many restaurants etc; the staff at front desk and at the restaurant were very good, helpful and check-in/out were a breeze; due to work commitments I had to eat a few meals at the hotel (Steel Restaurant), both at lunch and at dinner time; their vegetarian options are rather limited, but what I tried here, was actually quite tasty. And the staff at the restaurant were superb. All in all, not the worst choice if you have to stay here, but you could also do a lot better in Whitehorse accommodation-wise.

Efficient, friendly staff Clean hotel Attached restaurant is clean excellent food, huge portions. Staff a bit overwhelmed when busy. Service a bit slow but well worth the wait Rooms comfortable, clean, has a safe, mini fridge, coffee maker. Close to everything downtown. Has a lounge that closes fairly early or when no customers. Reasonably priced. Did not use the fitness facility. Wifi worked well everywhere in the hotel.