I'm Chilean and live in USA.
Because of my work, few of my coworkers and me have to go to Chile to install some machinery and we decided to stayed at this apart hotel and hotel (Diego de Velazquez) and the experience was excellent. The Hotel Diego de Velazquez is the one that runs this apart hotel and the service is excellent in both places. Personally I stayed in both. This is my third time here and I will keep coming back as long as our business continue in Chile.
The staff is always friendly and willing to help you with everything you need. I was in charge of reserving all the rooms from my colleagues from USA but also from Austria, Italy and Mexico, and Mr. Jorge Flores (hotel manager) did everything in his power to have us as comfortable as possible.
The location is perfect.
Since none of us have a car to drive in Santiago we have to walk to go for dinner or lunch every day, but there are so many options to eat just minutes away from the hotel and apart hotel that we didn't have any problems. Plus it is a very safe area.
Free breakfast everyday, very good WiFi, nice rooms, good location,nice people, and good price. You can't beat that.
Ahh I forgot to mention they have a restaurant attached to the hotel which is very good too.