My boyfriend and I were in Santiago in June of this year for a week of well deserved vacation. Right at the beginning we had problems with our flight. Arriving in Santiago, initially we were exited and ready to enjoy every single minute. However, as soon as the second day of our stay at Apart Hotel Neruda, our nightmare started. We were seated at the restaurant at the hotel, having breakfast, when I notice that my bag was gone! We crude for help and were surprised at the reaction of the Hotel personnel. We asked for the video tapes from security and saw that two elderly woman that we’re not gests at the Hotel, entered the Hotel facilities with no security and took my bag. I lost all my documents, passport, money, credit card, cell phone, sunglasses, etc. We demanded the presence of the manager, who took one hour to arrive. His reaction was the worst: he said the Hotel would not do anything for us because it was our fault for having taken care of our belonging. Outraged we went to the police and a consumer protection office and made a report. Days later, when the Hotel finally agreed to talk to use about what had happen, they admitted having problem with the security service and that they had fired the employees who had been away from their positions on the day of the robbery. We have requested a compensation for our losses and until now we haven’t heard anything from then. We will go until the end of this issue even if is necessary to file a lawsuit against the Hotel Neruda.