Enjoy Park Lake - Villarrica, Cautín
Enjoy Park Lake - Villarrica, Cautín
Enjoy Park Lake - Villarrica, Cautín
Enjoy Park Lake - Villarrica, Cautín
Enjoy Park Lake - Villarrica, Cautín
+ 53 lainnya
Hotel

Enjoy Park Lake - Villarrica

Villarrica, Cautín

Review

Tripadvisor
Dari 664 review
Review yang paling membantu
Cerys161
04 Apr 2020 - Pasangan
Stayed here for 1 night which was comfortable. However, despite having paid in advance via Amex we were charged hotel service/tax and tips. Apparently this was compulsory even though we had not had to pay this elsewhere. We were told if we paid in pesos, we would be charged for city taxes etc (further add ons) otherwise we could pay in USD which was calculated at their ridiculous exchange rate. We argued this to no avail and left not very happy guests. These ‘extras’ did not appear on the many invoices we received from other hotels in Chile .....
CamilaManzano
17 Feb 2020 - Keluarga
Very expensive, bad service, untrained staff, they don’t speak English except reception, bath had the plug missing no solutions. Had to ask two or three times for everything. Food not good. Good bedrooms.
B7MPW
02 Feb 2020
We booked this as a last-minute getaway and chose this hotel as it has traditionally been considered one of the leading hotels in the area (it was even a Starwood Luxury Collection Brand property at one point!). However, the hotel was taken over by Enjoy not so long ago- a company that is known for milking its properties to the last penny (with minimum investment). Oh boy did this show. The booking process was pretty straight-forward. I called the call center and booked for two nights on a “romantic package” (not something I wanted- but it was cheaper than the standard rate) and they quoted me the rate in USD without tax (as I am a tourist). I specifically asked if the room had a balcony and I was told yes (as all rooms had balconies). The call center agent was helpful and professional. We then decided we might want a third night. The call center was closed, but I got through to the hotel. The receptionist said that adding a third night was fine and that it could be done on site. I asked again if the room had a balcony (having a balcony is a big bonus for me) and I was told, once again, that yes, it had a balcony. All was fine up to this point. But then we arrived, and things went downhill in spectacular format. At check-in, it came to light that the hotel had booked us in on a totally different rate (I think they forgot to deduct the tax). This took them some time to rectify. The promise of a balcony was broken. At check-in, we were advised that our room was on the top floor but had no balcony (and the hotel was full, so there was nothing they could do). There seemed to be little care or concern when we told the reception staff (one of them being the hotel general manager, in fact) that we were promised (twice!) a room with balcony. They offered to change us the following day but made no attempt to compensate us for the first night being in a room we had not booked. Then we got to the room. It was deluxe jail cell. The window was microscopic (I still cannot comprehend how someone could design a hotel on the lakefront with top floor rooms that have no balconies and tiny windows). The room and bathroom were outdated with damaged furniture and worn bathroom fittings (clearly nothing has been changed since the hotel opened). The TV was the size of a postage stamp. Oh, the “romantic package”. This was hilarious. It was like something out of a seedy porn film! The bed had rose petals (made from plastic), there was an ostrich feather (which also looked like it was made from plastic and it definitely looked like it had been used before……YUCK!), an eye-mask, a bottle of “erotic” oil and a bottle of sparkling wine (which was quite nice, actually). We went to see if we could get some food. Granted, it was late, but we thought we might find something. We got to the restaurant, which was clearly closed, but there was someone still there. We asked if the bar was still serving food or if there was any room service. The staff member seemed confused as to why we were speaking to her and responded with a pretty abrupt “QUE?? (WHAT??) followed by an equally abrupt “NO” (how helpful…). A hotel that charges the rates this one does and yet serves no food after midnight? This is not on. We then went for a walk in the gardens. If you stay at this hotel, be warned. Walking in this hotel’s gardens should come with a government warning. Making it back inside the hotel is quite the challenge. Why? Because there are no lights. Zip. Zilch. Nada. Not one single one. As such, it is impossible to see where you are going! This is quite dangerous as the hotel’s gardens overlook a rocky lakefront! We went back to the room to watch a movie on the postage stamp TV made in 2000. We didn’t get far. The TV is so small that the speakers are useless. As such, you can’t hear the properly TV from the bed. We woke up the following morning. Hopes of stepping out to see the lake in the morning were, of course, nothing more than a dream. We settled with what we could see from our porthole-sized window. We went to eat breakfast. On or way to the breakfast area, we encountered filthy floors, burnt out ceiling lights and mountains of chairs and sofas randomly scattered around the hotel with no rhyme nor reason (just chairs- no coffee tables or side tables)! The (small) breakfast room (the hotel’s restaurant) was full. We asked to sit outside on the restaurant’s balcony. We were told this was not an option. Luckily, we found a table with people who were leaving at that moment. The restaurant and the furniture were- surprise, surprise- incredibly tired and outdated. Furthermore, the carpets were rippling and filthy. Disgustingly so, in fact. The food was fine. However, one wonders what state the kitchen must be in when looking at how the hotel maintains the eating area…… By this point, we had decided that enough was enough and that it was better to leave. The micro-pool didn’t look appealing (nor did the thought of spending more time in the jail-cell until we could be moved to another room). Furthermore, the rate we were paying was just not justifiable at all. It was an utter rip off. We went to reception at noon and announced we were leaving early. There was some paperwork that needed doing due to our early departure, so this took some time. I explained my concerns and disappointment and why we chose to leave early. I can’t say that anyone looked remotely interested or bothered. In fact, when showing pictures of the disgusting restaurant carpet to the reception staff, one replied “that is not my department”. I was shellshocked. The early departure was managed by the hotel general manager (the same one at check-in). He offered a discount on the first (and only) night. The total bill was nearly 100 USD, which was still a total waste of money. We left and made our way to a hotel we stayed at the week before in Valdivia (Dreams). Leaving the Park Lake and arriving to Dreams was like leaving hell and arriving into heaven. I will not be going back the Park Lake in a rush.
carlosenm
23 Nov 2019
It is easy to arrive at the hotel. Good Location. Very good service. All the employees are corteous, respectful. Hotel has a good breakfast, except the coffee that has a burnt taste. Great room (big, confortable), but the shower in our room was a little bit slow/weak. It could be better. In general, we recomend the hotel.
Rebecca A
17 Okt 2019
We booked 4 nights in a deluxe room and were never told before arrival (and there is no mention on their website or in booking.com) that the hotel is under major construction work, repairing the entire roof. When we arrived the first thing you see is construction materials everywhere, then when we got out of the car - construction and grinding noise so loud you couldn't hear another person speak. It was not a good start. The management tried to play it off that it wasn't a big project but it is. They said its mentioned on the website but it isn't and I sent page shots to prove it. I just went back again to look in both Spanish and English, still no mention at least on their website. When I got to the room - I went to the bathroom and it was very dirty with hairs everywhere - The aircon is not working during the winter months (and spring) so you need to open the windows which is fine right but remember there is construction during the day so if you are around you won't want to open the window for the noise, plus there is sign on the door that says don't open because of mosquitos we did anyway and luckily this time of year not too many bugs... Outside on the garden area in front of the lake there is construction so there isn't much incentive to go out and enjoy that area. FYI on the sitting area of the deluxe room - the chairs and sofa are quite stiff so not an inviting place to hang out in. We were offered some massages and some discount off extras which was a nice gesture but I would rather have been refunded my stay or really what I would have preferred is to have been advised before I booked the hotel and stayed somewhere else or at the very least a head's up before I arrived what to expect. Because the hotel did contact us before we arrived (so they had a chance to warn us) but it was for another reason entirely to let us know we had to pay an extra bed for our child (they thought he was 9 but he is only 5) - because the room WE booked has a pull out sofa bed in the adjoining room - but in reality it doesn't really have a sofa bed like the description on the website. They ended up giving us roller bed at no extra cost after we complained that we were sold something that did not exist - that is the reason we booked the room! Two positive things about our stay - the staff in the breakfast room extremely friendly and helpful and the indoor pool was nice as well as the spa area and massages. Look - on a day when there is no construction and the hotel is working 100% its probably a nice place to stay. But we were very put off by the construction and not being warned and it was a distraction and eye sore while there.
Lokasi
Camino Villarrica Pucon Km 13
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
4 PM
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Enjoy Park Lake - Villarrica?
Enjoy Park Lake - Villarrica beralamat di Camino Villarrica Pucon Km 13
Pukul berapa waktu check-in & check-out di Enjoy Park Lake - Villarrica?
Waktu untuk check-in di Enjoy Park Lake - Villarrica adalah mulai dari pukul 4 PM dan waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di Enjoy Park Lake - Villarrica?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
  • Resepsionis 24 Jam
Apakah di Enjoy Park Lake - Villarrica tersedia fasilitas kolam renang?
Ya, di Enjoy Park Lake - Villarrica tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
Fasilitas Rapat
Olahraga, Spa & Rekreasi
Meja biliar
Kolam renang indoor
Kolam renang outdoor
Lapangan golf di dalam properti
Taman
Payung kolam renang
Klub kesehatan
Spa layanan lengkap
Hewan Peliharaan
Hewan peliharaan tidak diperbolehkan
Hewan peliharaan dibolehkan
Hanya hewan penuntun yang diperbolehkan
Fasilitas Anak
Penitipan anak atau bayi (biaya tambahan)
Klub anak (gratis)
Area bermain anak-anak
Klub anak
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.0
Dari 664 review
Kebersihan
4.5
Kamar
4.5
Lokasi
4.5
Layanan
4.0
Nilai
3.5
Pasangan
285
Keluarga
219
Wisata sendiri
11
Berlibur dengan teman
42
Bisnis
30
Cerys161
04 Apr 2020 - Pasangan
Stayed here for 1 night which was comfortable. However, despite having paid in advance via Amex we were charged hotel service/tax and tips. Apparently this was compulsory even though we had not had to pay this elsewhere. We were told if we paid in pesos, we would be charged for city taxes etc (further add ons) otherwise we could pay in USD which was calculated at their ridiculous exchange rate. We argued this to no avail and left not very happy guests. These ‘extras’ did not appear on the many invoices we received from other hotels in Chile .....
CamilaManzano
17 Feb 2020 - Keluarga
Very expensive, bad service, untrained staff, they don’t speak English except reception, bath had the plug missing no solutions. Had to ask two or three times for everything. Food not good. Good bedrooms.
B7MPW
02 Feb 2020 -
We booked this as a last-minute getaway and chose this hotel as it has traditionally been considered one of the leading hotels in the area (it was even a Starwood Luxury Collection Brand property at one point!). However, the hotel was taken over by Enjoy not so long ago- a company that is known for milking its properties to the last penny (with minimum investment). Oh boy did this show. The booking process was pretty straight-forward. I called the call center and booked for two nights on a “romantic package” (not something I wanted- but it was cheaper than the standard rate) and they quoted me the rate in USD without tax (as I am a tourist). I specifically asked if the room had a balcony and I was told yes (as all rooms had balconies). The call center agent was helpful and professional. We then decided we might want a third night. The call center was closed, but I got through to the hotel. The receptionist said that adding a third night was fine and that it could be done on site. I asked again if the room had a balcony (having a balcony is a big bonus for me) and I was told, once again, that yes, it had a balcony. All was fine up to this point. But then we arrived, and things went downhill in spectacular format. At check-in, it came to light that the hotel had booked us in on a totally different rate (I think they forgot to deduct the tax). This took them some time to rectify. The promise of a balcony was broken. At check-in, we were advised that our room was on the top floor but had no balcony (and the hotel was full, so there was nothing they could do). There seemed to be little care or concern when we told the reception staff (one of them being the hotel general manager, in fact) that we were promised (twice!) a room with balcony. They offered to change us the following day but made no attempt to compensate us for the first night being in a room we had not booked. Then we got to the room. It was deluxe jail cell. The window was microscopic (I still cannot comprehend how someone could design a hotel on the lakefront with top floor rooms that have no balconies and tiny windows). The room and bathroom were outdated with damaged furniture and worn bathroom fittings (clearly nothing has been changed since the hotel opened). The TV was the size of a postage stamp. Oh, the “romantic package”. This was hilarious. It was like something out of a seedy porn film! The bed had rose petals (made from plastic), there was an ostrich feather (which also looked like it was made from plastic and it definitely looked like it had been used before……YUCK!), an eye-mask, a bottle of “erotic” oil and a bottle of sparkling wine (which was quite nice, actually). We went to see if we could get some food. Granted, it was late, but we thought we might find something. We got to the restaurant, which was clearly closed, but there was someone still there. We asked if the bar was still serving food or if there was any room service. The staff member seemed confused as to why we were speaking to her and responded with a pretty abrupt “QUE?? (WHAT??) followed by an equally abrupt “NO” (how helpful…). A hotel that charges the rates this one does and yet serves no food after midnight? This is not on. We then went for a walk in the gardens. If you stay at this hotel, be warned. Walking in this hotel’s gardens should come with a government warning. Making it back inside the hotel is quite the challenge. Why? Because there are no lights. Zip. Zilch. Nada. Not one single one. As such, it is impossible to see where you are going! This is quite dangerous as the hotel’s gardens overlook a rocky lakefront! We went back to the room to watch a movie on the postage stamp TV made in 2000. We didn’t get far. The TV is so small that the speakers are useless. As such, you can’t hear the properly TV from the bed. We woke up the following morning. Hopes of stepping out to see the lake in the morning were, of course, nothing more than a dream. We settled with what we could see from our porthole-sized window. We went to eat breakfast. On or way to the breakfast area, we encountered filthy floors, burnt out ceiling lights and mountains of chairs and sofas randomly scattered around the hotel with no rhyme nor reason (just chairs- no coffee tables or side tables)! The (small) breakfast room (the hotel’s restaurant) was full. We asked to sit outside on the restaurant’s balcony. We were told this was not an option. Luckily, we found a table with people who were leaving at that moment. The restaurant and the furniture were- surprise, surprise- incredibly tired and outdated. Furthermore, the carpets were rippling and filthy. Disgustingly so, in fact. The food was fine. However, one wonders what state the kitchen must be in when looking at how the hotel maintains the eating area…… By this point, we had decided that enough was enough and that it was better to leave. The micro-pool didn’t look appealing (nor did the thought of spending more time in the jail-cell until we could be moved to another room). Furthermore, the rate we were paying was just not justifiable at all. It was an utter rip off. We went to reception at noon and announced we were leaving early. There was some paperwork that needed doing due to our early departure, so this took some time. I explained my concerns and disappointment and why we chose to leave early. I can’t say that anyone looked remotely interested or bothered. In fact, when showing pictures of the disgusting restaurant carpet to the reception staff, one replied “that is not my department”. I was shellshocked. The early departure was managed by the hotel general manager (the same one at check-in). He offered a discount on the first (and only) night. The total bill was nearly 100 USD, which was still a total waste of money. We left and made our way to a hotel we stayed at the week before in Valdivia (Dreams). Leaving the Park Lake and arriving to Dreams was like leaving hell and arriving into heaven. I will not be going back the Park Lake in a rush.
carlosenm
23 Nov 2019 -
It is easy to arrive at the hotel. Good Location. Very good service. All the employees are corteous, respectful. Hotel has a good breakfast, except the coffee that has a burnt taste. Great room (big, confortable), but the shower in our room was a little bit slow/weak. It could be better. In general, we recomend the hotel.
Rebecca A
17 Okt 2019 -
We booked 4 nights in a deluxe room and were never told before arrival (and there is no mention on their website or in booking.com) that the hotel is under major construction work, repairing the entire roof. When we arrived the first thing you see is construction materials everywhere, then when we got out of the car - construction and grinding noise so loud you couldn't hear another person speak. It was not a good start. The management tried to play it off that it wasn't a big project but it is. They said its mentioned on the website but it isn't and I sent page shots to prove it. I just went back again to look in both Spanish and English, still no mention at least on their website. When I got to the room - I went to the bathroom and it was very dirty with hairs everywhere - The aircon is not working during the winter months (and spring) so you need to open the windows which is fine right but remember there is construction during the day so if you are around you won't want to open the window for the noise, plus there is sign on the door that says don't open because of mosquitos we did anyway and luckily this time of year not too many bugs... Outside on the garden area in front of the lake there is construction so there isn't much incentive to go out and enjoy that area. FYI on the sitting area of the deluxe room - the chairs and sofa are quite stiff so not an inviting place to hang out in. We were offered some massages and some discount off extras which was a nice gesture but I would rather have been refunded my stay or really what I would have preferred is to have been advised before I booked the hotel and stayed somewhere else or at the very least a head's up before I arrived what to expect. Because the hotel did contact us before we arrived (so they had a chance to warn us) but it was for another reason entirely to let us know we had to pay an extra bed for our child (they thought he was 9 but he is only 5) - because the room WE booked has a pull out sofa bed in the adjoining room - but in reality it doesn't really have a sofa bed like the description on the website. They ended up giving us roller bed at no extra cost after we complained that we were sold something that did not exist - that is the reason we booked the room! Two positive things about our stay - the staff in the breakfast room extremely friendly and helpful and the indoor pool was nice as well as the spa area and massages. Look - on a day when there is no construction and the hotel is working 100% its probably a nice place to stay. But we were very put off by the construction and not being warned and it was a distraction and eye sore while there.
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