Stayed here for a few days while in Santiago and was very good value for what I paid which was around the same cost of a "budget" chain hotel in England, I booked a one bedroom apartment. A lot more living space than an average hotel room, including kitchen and living room, towels and toiletries also provided and daily housekeeping service. This has all the amenities of a hotel except there is no room service or 24 hour reception so it's not really a hotel, I would describe it as serviced apartments. My bed was comfortable and the apartment was clean, there was a lot of traffic noise outside as there is a main road, but this quietened down in the evening and I hardly noticed it. I had a balcony also, but I think all the serviced apartments in this block have balconies, not sure.
It's located a short stroll away from the Escuela Militar metro station (Red Line) in the upscale area of Las Condes, so security in the area is good and it's considered very safe. The reception is an office located on the 2nd floor of the building, it is not at the main ground floor reception.
The breakfast included in the room rate is basic continental breakfast essentials provided every day like bread, coffee, tea, yoghurts, milk, snacks, not a buffet breakfast as what has been described on some travel booking websites. There are a few supermarkets in the underground shopping mall area near metro entrances, there is more than one metro exit and entrance, so check before you go or it's easy to get lost! There are also several cafes and restaurants around the metro subway shopping area, so it's a useful location. I also recommend Mizu sushi restaurant next to the entrance of the apartments, they do takeaway food too. There is also a pizza restaurant the other side and a small convenience store open until 11pm. I think next time I go to Santiago I will stay here again as it's a good location for the price and hopefully the swimming pool and jacuzzi on the top floor will be all ready next time as it was unfortunately undergoing renovation and being re-painted when I was staying. The gym looked like it needed some improvement with new equipment too, but that appeared to be having a makeover, so I just stayed when work was being done as it wasn't a busy time of year. It's the sort of place that is ideal for businessmen, couples or solo travellers wanting more space than a hotel room in a nice part of town.