I have stayed in this hotel several times in last 10 years but probably wrote my last review several years ago. This is my latest review based on my stay here in Feb’2021.
1. Extremely friendly and pleasant front desk staff. I remember the front desk staff was awful here many years ago. However, it has improved a lot and the new girls monitoring the front desk are 100 times more pleasant than the previous staff. Maybe, COVID /crumbling tourist economy made them realize the importance of good customer service. Better late, than never.
2. The room continues to be adequate. Mostly noise free, clean, and comfortable.
3. The hotel has a restaurant opened throughout the day which was very helpful. The waiters were friendly and menu was decent. My favorite was “Grilled chicken breast with rice”. Highly recommended.
4. The hotel location is un-beatable. Perfect place to stay between flights.
1. The restaurant gave me stale fish in one of my dinners and I had a stomach ache the whole night! Please note, I had ALL my meals at this restaurant.
2. The internet is patchy. Be careful if you stay on floor “0” which is underground or “subsuelo”. This floor has no internet or 4G signal. Do not accept any room on this floor. Till you stop accepting rooms without internet, this hotel will not solve this problem. Strangely, the hotel has this problem with internet last 10 years and I am shocked at its laziness and in-ability to resolve it after so many years and so many gadgets available to take care of such issues. Senior manager reading this review “hey senior manager, please do some work to earn your salary. It’s high time you have proper internet throughout your hotel. We are in year 2021 and not in 1998 anymore”.
3. I had given this same review on holidayinn.com website but they did not publish this review, due to my comment about stale fish and internet.
4. The hotel asks exact check out time and flight details when checking out. I find that very shady. Do not divulge such details to anyone.
Overall, I will continue to stay here as the location is convenient. If you do not care for this location, maybe you can find better options.
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