Customer service is something you cant guarantee, even if you’re paying for big brand chain hotels.
For what you pay, the private room is massive, breakfast is sufficient and the hotstal is super clean throughout. The reception staff don’t all speak English, but do their best to be helpful - Christian and Michelle were amazing!!
Casa Aborigen is a few minutes from Barrio Italia - a great neighbourhood for winding down to brunch or chilling out after a long day. It’s close to the park, metro area and walking distance of San Cristóbal outlook if you’re strolling through the barrios. They also arrange tours and most companies will pick up from this location.
The demonstrations didn’t affect my stay, but the hostel is pretty close the the activity so if you’re on foot - you may need to plan a few detours.
There is certainly high security at the hostel - it is fenced, meaning you are buzzed in and out. Unfortunately, there were times of having to wait 5 or so minutes, which was frustrating, but not deal breaking.