I stayed at the Hotel in a Suite Feb 5-8, 2020. It was a wonderful experience, the front desk staff, the door men, the concierge , room service, and the in house restaurant were wonderful. The hotel is in a very safe area, you can walk freely around the Hotel, and a few blocks away is a great street full of top restaurants. ATM , machines are close by, and the hotel will give you up to 100 USA worth of Chiliean Pesos and add it to your bill. So, you really do not have to use an ATM machine. The conierge arranges all the tourist tours etc. Wine Tours, City Tours, Valipariso Tours etc. The only place one might get pick pocketed would be down town aren.