I stay at Hyatts, Hilton’s and Four Seasons. You expect top quality in all areas. Unfortunately, this wasn’t the case at this hotel.
My room was next to the”Private” maid service room. My arrival night, after checking-in, I go to my room and hear intermittent noise next door. It was only a few minutes and the stopped. I ho to bed, an hour later, it happened again. Then stopped. Again, an hour later. Finally at 2:30am I call the front desk and report it. By this time my rest from travel had been interrupted so, that I could not go back to sleep.
That morning I had time to experience the city and asked the concierge for suggestions. She said the Hop on Hop off bus. She even called, and said the $30,000 prod tour was not available that day, but the $23,000 peso was. I had hours available, so I agreed. She booked my tour and printed, then handle my my confirmation. She signed me up for the $30,000 peso tour after telling me it was available that day, just moments before. I pointed this out, but both at the desk said sorry, we have already run your card. NO ATTENTION TO DETAILS. The tour was ok. That night I asked for recommendation for Chilean restaurant in the area. The concierge on duty, different from the morning, insisted I try Ciro’s. Close walk, excellent Chilean. I knew when I received the menu it didn’t look excellent, but I thought it may be a surprise. It was the worst meal I’ve had in months.
Upon returning to my room that evening, I call home. While on the phone in bed at 9:15pm, the maid (or someone) gently taps and then opens my door to enter my room. Luckily, I had the bar lock on the door, so she couldn’t just come in.
This all took place within my first 24 hours of a four night stay.
The Hyatt is very nice, clean quality rooms, very good breakfast. However, my experience with the above mentioned items cause me to stay with Four Seasons and Hilton’s in the future.