My husband and I stayed in an executive room for 5 nights in January-February 2020 while holidaying around South America.
- a massive fresh, clean and modern room with nice views
- good breakfast buffet
- good wifi
- friendly staff, except for the breakfast staff who were a bit aloof.
- within walking distance to the metro station. We Ubered a lot, and this worked fine. (Taxi drivers, however, struggled, to locate the hotel for some reason.)
- a nice cocktail bar on the rooftop.
- we had repeated issues with lack of hot water in the shower. Not acceptable.
- we had to ask four times to get our laundry picked up.
- no room service for breakfast, lunch or dinner. We were travelling for 3 months and sometimes you're just too tired to venture out for food. Had this been a business trip, I'd had been absolutely appalled as I tend to have room service dinner so as to get a moment's rest and solitude. Simply inexcusable not to provide this service.
- music from the cocktail bar carried into our room one night, necessitating earplugs (we were on the highest floor).
- the cocktail bar is, understandably, very popular with locals. While I fully support the hotel also providing a space for locals, there should have been some tables (as well as sun loungers during the day) exclusively reserved for paying hotel guests, because it was quite difficult to grab a spot in the relatively small area both during the day and evening. (The hotel appeared to sell daytime pool passes to non-guests.)
- about to check out, we called the concierge to ask someone to help us and come pick up our luggage. To our surprise, they informed us that this service was not provided (?!) and that they'd had to ask for permission from someone higher up to send someone to help us. I thought it was a joke at first, it sounded so absurd. When we checked in, there was a bellboy who automatically took all our luggage so making a big show about providing this when checking out was just very odd.
All in all, however, a solid four-star hotel.