We were put in this hotel by our agent at the end of a cruise and it was really not good although the reception staff were very helpful.
We were put on the 3rd floor, no lift and my husband has had 2 lots of back surgery so not at all good, in a room less than clean although a good size. the bonus was that there was a fridge, air con and a kettle. The whole hotel was shabby and felt unclean. Quite a come down from the cruise ship.
I will be contacting the agent to complain.