We arrived in the wee hours of the morning, super tired from a long flight. We had emailed the hotel previously and asked for an early check in and got the answer “if it’s possible”. It wasn’t, which is fine, BUT the receptionist didn’t even know about the correspondence. We were shown to a couch, not even offered a cup of tea or glass of water. Then we got an “free upgraded room”, BUT were told strictly not to use the other two beds, not even to put stuff on. During our two night stay, there was no customer service to talk about, fine if you don’t have English but you can smile?
Good and varied breakfast! Reasonably clean. Reasonable functional bathroom. Super good location if you desire Bella vista. Nice and cool decor. If you don’t mind rude and slightly dirty, this is good value for money in Santiago.