We stayed in December 3 nights and in January another one. The hotel is very close to Plaza Italia where protests take place, so the air is some evenings smelling of the gas the police uses.
All the rooms we stayed in were rather apartments than double room, clean and spacious. But they were outdated-as far as I understood they were just refurbishing part of the hotel, so maybe you’ll get the real NH experience if you get there in a few months.
The worst part was the air conditioning not working in the whole hotel during our last night and it was so hot you could not breath. No window to open. And most annoying was when we were lied to that there might be a problem only in our room and offered a new one, at 2 pm. Luckily I passed the offer-the next morning my parents told me that it was the same in their room. And they knew it the moment we checked in, at 10 pm! They did not told us. Me and my sister we both have asthma and this night was a nightmare.
Maybe as a compensation we did not have to pay for the minibar-but honestly I would have preferred to stay in any other decent hotel.
As we had a paid dinner of 65 USD, they arranged to have it in our room during our last stay as it was late and we appreciate this.
The staff is a big plus as they are trying to help you.
The Breakfast was a decent one, with choices for continental, cereals, hot meals.