-The location is excellent. Located at Los Nogales, which is a very nice and quiet neighborhood, very close to the Costanera Sky, mini markets, laundry services, exchange houses and the Leones Metro station, with many bus lines going nearby. Also is a walking distance away from the Metropolitan park
-The hotel its nice, medium sized, with good rooms. Our room had a very good size, with a sofa and a kitchenette. The bed was awesome, with large windows, and a jacuzzi bathtub (Which its awesome to relax your feet at)
-Very clean and tidy.
-The staff was very helpful and kind, and its one of the top areas of the hotel. The receptionists will provide excellent advise, and help you choose great tour options, and destinations. They really know Santiago, and have good attitude to help. Also they will keep your luggage, even after checking out, which its awesome.
-The breakfast was very good and complete.
-Very quiet. This can be a con, as you can pass the hour, and waste time sleeping.
- Awful WiFi, which nobody cared to fix. It doesn't work, period. As an alternative they offer you a public desktop they have in the lobby.
- Sometimes, there is a funny smell in some halls located in the back, that someone reaches the rooms halls.
- Awful small old TV.
- The place its really nice, we really liked our room, but needs to be remodeled, to reach the glamour it once had. You have a kitchenette, but nothing to use it with (no glasses, plates or nothing). The carpets are quite worn out, as well as the upholstery (even the beautiful, extra comfy sofa of the rooms). Some of the furniture is broken was well. The common areas also will need this.
To the owners I will say, that take care of that treasure, and you can become a very well known spot in Santiago, to stay at.