The hotel has big clean rooms and modern bedding (though the towels are rough and threadbare). The staff is friendly and service efficient. the breakfast is a buffet with lots of food to choose from. They provide shampoo, conditioner and shower gel, but no lotion and the ammentities are just OK. Overall, the hotel offers a lot of bang for your buck and I usually stay here since I have family in the area. It is walking distance to the metro and the Parque Arauco Mall (great for restaurants) and the Apumanque Mall, which is great for shopping. ALso a very short stroll to a large public park with walking paths and restaurants (a mini Central Park). I strongly recommend the hotel, and found the area around it to be very safe, even walking outside late at night, in spite of the political crisis in CHile.