Providencia Suite Apartment, Santiago
Providencia Suite Apartment, Santiago
Providencia Suite Apartment, Santiago
Providencia Suite Apartment, Santiago
Providencia Suite Apartment, Santiago
+ 20 lainnya

Providencia Suite Apartment

Santiago, Santiago

Review

Tripadvisor
Dari 123 review
Review yang paling membantu
Daniel B
18 Mei 2016 - Berlibur dengan teman
I was at Providencia Suite Apartment in may 2016. The staff was really nice and provided me and my friend with all the information we needed. The room was really big and confortable. The only bad thing was that the shower didn't have hot water all the time, the temperature was sometimes hot and sometimes cold. Anyway, it wasn't a big deal at all. The apartament is really well locates, close to the Subway, to Costanera Shopping Center.
MarianaLondonLondon
16 Mei 2014 - Keluarga
My experience with this hotel has been really really bad and I am writing this review as I think everyone should be aware they have extremely poor customer relations and will use your personal information (including credit card details as they please). I made a reservation for my parents who were coming to town, I had to cancel it as my parents had some issues getting here. I went personally to the hotel to ask if it was possible to cancel without being charged the first night (as it is common). They said to me that even though that wasn´t company policy, they would make an exemption in my case and wouldnt charge me. They even send an email confirming this. Imagine my surprise when a few weeks later I saw the charge on my credit card. When I called them to inquire about why I had been charged if they had promised me they wouldn´t they said they had no recollection. When I sent the email with proof they said someone must have made a mistake cause that wasn´t company policy and that they couldn´t refund me. I think this is unacceptable behaviour, they had agreed not to charge, sent an email about it and then backtracked without a single explanation. Please beware of this hotel, as they cannot be trusted even when they put things on email. They used my credit card details without my approval and charged when they said they wouldn´t. This is the kind of thing that shouldn´t happen. Please don´t book with them, it´s not worth the hassle. Mariana
wah1956
14 Mei 2013 - Wisata sendiri
I don't understand the reviews saying this is a great place. The location is fantastic, but the apartment was a total dump. First, the access code didn't work and the doorman called to get another one from the office - so now everyone on the floor could hear what it was because of the terrible acoustics that meant every sound echoed all over the halls. And there is no actual security. The doorman was almost never at the desk, or anywhere in sight, and yet the entry door was always wide open, as were the elevators, with no key-card required to access the floors. Once inside the unit, the door didn't close squarely. The walls were an utter disaster - huge cracks all over the place very badly plastered over; really, not much more than painted over. The lock on the bedroom window was broken off so there was no way to secure it closed. The frame was peeling back, and there was a ton of visible mold around it. It looked as if there used to be curtains in both rooms that had been removed, but that section of the ceiling was left unpatched and unpainted, and hideously ugly plastic roller shades were on the windows. It wouldn't have been so bad to have had just the shades, but the torn up and discolored ceiling above was just horrendous. The ubiquitous "piso flotante"(floating floor) was delaminating and buckling between the living room window and the sofa, but was otherwise in decent condition and clean. The dining chairs looked dirty, although the lighting was so bad I could hardly see anything. Lights aimed at the ceilings but placed too close to them in both rooms had left dark patches on the walls and ceiling where they scorched the paint. The closet was so dingy I really couldn't even tell if it was clean but just needed painted or not. I opted not to hang anything, though, and kept everything in my suitcase. I couldn't even shower because the shower curtain was absolutely disgustingly filthy. I mean, it literally looked as if it hadn't been cleaned in a year. Fortunately, the maid willingly cleaned it, and did a good job doing so, but it was truly one of the most disgusting things I've ever seen. The rest of the bathroom was clean, but the vanity cabinet doors were broken and falling in, and the grout was dirty. The towels, while clean, were stained grey with age, and extremely rough. The kitchen seemed pretty clean, but was so depressing and old and beat-up that I knew I wouldn't be able to cook in it. Then the safe didn't work - and the maid came with a key to open it up when I called the office for help. Great, a safe that the maid has the key to, right next to a window with no lock on a mini-balcony on a floor level that could have been easily reached by someone climbing the walls, which does sometimes happen in Santiago (they call these burglars "arañitas", or "little spiders"). And it had to have been a year since the last time anyone cleaned the head of the bed next to the wall. The dust skirt was also filthy, and I had to ask the maid to change it. The sheets were at least clean, although they had holes in them. And the bed was at least comfortable. The office staff, while pleasant, was totally unhelpful when I called with problems like the safe, and didn't call back despite promising to do so. I did finally get help, but it took multiple calls, and into the following morning. The maid also told me that all of the other units were like this one, with earthquake damage that the management refuses to repair properly. They are in desperate need of a gut remodel and replacement of all furniture, bedding, etc. Needless to say, I checked out the next day, after finding a much better place down the street at the TempoRent ApartHotel, after spending hours online trying to find someplace that wouldn't cost the earth. At least they did honor their cancellation policy, and I was only charged for the time I was there. I'll have pictures to upload later when I get my computer back from being serviced.
FlavioCosta
08 Agt 2012 - Keluarga
In the same building, there are two or three different companies with apartments for rent. I guess some of the other reviews may not refer to the right company (Providencia Suite Apartments), or maybe they were just very lucky. The location is very good and their prices of are attractive. However, be ready to get what you pay for: very cheap service and very cheap apartment. They claim they have 24-hour reception, but it's not quite true. We arrived late, the password to open the door did not work and the doorman simply didn't know what to do - Providencia Suite Apartments has an office number, but it does not work during the night. We had to go to Rent-a-Home, another company that has appartments in this same building and that has a REAL 24-hour reception. We paid a higher price, but at least we didn't have to sleep on the streets... Next day we contacted Providencia Suite Apartments. The compensation for the trouble in the first night? They wouldn't charge for it... what a great favor they do, not charging for a night where we were left outside! By the way, Rent-a-Home's apartment was more expensive but way bigger and more comfortable. It also includes breakfast, something Providencia Suite Apartments doesn't and they obviously don't bother telling you that. In the following days, we just got cold water in the shower. They came after complaints and left it only with burning hot water. After three days of calls and complaints they eventually fixed it. I mean, the shower was low quality anyway, but at least it wouldn't freeze or burn if you kept the kitchen sink running with the adequate flow of water (yes, I mean it). The place is not new (to say the least) and the bedroom's door may get locked with nobody inside. It happened for some reason, so when we came back after the chambermaid passed by we couldn't get into the bedroom and the lock had to be disassembled. It never got fixed after that. When leaving the apartment, we forgot an electonic appliance inside a drawer. I called on the next day to ask for it and, despite the fact that I could describe exactly where it was left and despite the fact that there is just one chambermaid that works in that room, "they couldn't find anything". Providencia Suite Apartments is to be recommended to your worst enemy.
MauroDiTuri
01 Apr 2018
Um apartamento excelente, com tudo que se precisa para uma boa estadia, espaçoso até fizemos jantar. bem localizado, perto de tudo, metro, shopping, mercado, farmácia, alguns pontos turísticos. Bairro tranquilo.
Lokasi
SANTA MAGDALENA, 68
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
18:00
Waktu check-out:
11:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Deskripsi

FAQ
Di mana alamat Providencia Suite Apartment?
Providencia Suite Apartment beralamat di SANTA MAGDALENA, 68
Pukul berapa waktu check-in & check-out di Providencia Suite Apartment?
Waktu untuk check-in di Providencia Suite Apartment adalah mulai dari pukul 18:00 dan waktu check-out paling lambat pukul 11:00
Apa saja fasilitas yang tersedia di Providencia Suite Apartment?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Wifi
  • Parkir
  • Resepsionis 24 Jam
  • Lift
  • Antar Jemput Bandara
Fasilitas
Fasilitas Populer
Wifi
Parkir
Resepsionis 24 Jam
Lift
Antar Jemput Bandara
Fasilitas Umum
Lift
Ruang tamu
Hewan Peliharaan
Hewan peliharaan dibolehkan
Layanan Hotel
Brankas hotel
Staf multibahasa
Resepsionis 24 jam
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
3.5
Dari 123 review
Kebersihan
3.5
Kamar
3.5
Lokasi
5.0
Layanan
3.5
Nilai
3.5
Pasangan
32
Keluarga
40
Wisata sendiri
10
Berlibur dengan teman
24
Bisnis
9
Daniel B
18 Mei 2016 - Berlibur dengan teman
I was at Providencia Suite Apartment in may 2016. The staff was really nice and provided me and my friend with all the information we needed. The room was really big and confortable. The only bad thing was that the shower didn't have hot water all the time, the temperature was sometimes hot and sometimes cold. Anyway, it wasn't a big deal at all. The apartament is really well locates, close to the Subway, to Costanera Shopping Center.
MarianaLondonLondon
16 Mei 2014 - Keluarga
My experience with this hotel has been really really bad and I am writing this review as I think everyone should be aware they have extremely poor customer relations and will use your personal information (including credit card details as they please). I made a reservation for my parents who were coming to town, I had to cancel it as my parents had some issues getting here. I went personally to the hotel to ask if it was possible to cancel without being charged the first night (as it is common). They said to me that even though that wasn´t company policy, they would make an exemption in my case and wouldnt charge me. They even send an email confirming this. Imagine my surprise when a few weeks later I saw the charge on my credit card. When I called them to inquire about why I had been charged if they had promised me they wouldn´t they said they had no recollection. When I sent the email with proof they said someone must have made a mistake cause that wasn´t company policy and that they couldn´t refund me. I think this is unacceptable behaviour, they had agreed not to charge, sent an email about it and then backtracked without a single explanation. Please beware of this hotel, as they cannot be trusted even when they put things on email. They used my credit card details without my approval and charged when they said they wouldn´t. This is the kind of thing that shouldn´t happen. Please don´t book with them, it´s not worth the hassle. Mariana
wah1956
14 Mei 2013 - Wisata sendiri
I don't understand the reviews saying this is a great place. The location is fantastic, but the apartment was a total dump. First, the access code didn't work and the doorman called to get another one from the office - so now everyone on the floor could hear what it was because of the terrible acoustics that meant every sound echoed all over the halls. And there is no actual security. The doorman was almost never at the desk, or anywhere in sight, and yet the entry door was always wide open, as were the elevators, with no key-card required to access the floors. Once inside the unit, the door didn't close squarely. The walls were an utter disaster - huge cracks all over the place very badly plastered over; really, not much more than painted over. The lock on the bedroom window was broken off so there was no way to secure it closed. The frame was peeling back, and there was a ton of visible mold around it. It looked as if there used to be curtains in both rooms that had been removed, but that section of the ceiling was left unpatched and unpainted, and hideously ugly plastic roller shades were on the windows. It wouldn't have been so bad to have had just the shades, but the torn up and discolored ceiling above was just horrendous. The ubiquitous "piso flotante"(floating floor) was delaminating and buckling between the living room window and the sofa, but was otherwise in decent condition and clean. The dining chairs looked dirty, although the lighting was so bad I could hardly see anything. Lights aimed at the ceilings but placed too close to them in both rooms had left dark patches on the walls and ceiling where they scorched the paint. The closet was so dingy I really couldn't even tell if it was clean but just needed painted or not. I opted not to hang anything, though, and kept everything in my suitcase. I couldn't even shower because the shower curtain was absolutely disgustingly filthy. I mean, it literally looked as if it hadn't been cleaned in a year. Fortunately, the maid willingly cleaned it, and did a good job doing so, but it was truly one of the most disgusting things I've ever seen. The rest of the bathroom was clean, but the vanity cabinet doors were broken and falling in, and the grout was dirty. The towels, while clean, were stained grey with age, and extremely rough. The kitchen seemed pretty clean, but was so depressing and old and beat-up that I knew I wouldn't be able to cook in it. Then the safe didn't work - and the maid came with a key to open it up when I called the office for help. Great, a safe that the maid has the key to, right next to a window with no lock on a mini-balcony on a floor level that could have been easily reached by someone climbing the walls, which does sometimes happen in Santiago (they call these burglars "arañitas", or "little spiders"). And it had to have been a year since the last time anyone cleaned the head of the bed next to the wall. The dust skirt was also filthy, and I had to ask the maid to change it. The sheets were at least clean, although they had holes in them. And the bed was at least comfortable. The office staff, while pleasant, was totally unhelpful when I called with problems like the safe, and didn't call back despite promising to do so. I did finally get help, but it took multiple calls, and into the following morning. The maid also told me that all of the other units were like this one, with earthquake damage that the management refuses to repair properly. They are in desperate need of a gut remodel and replacement of all furniture, bedding, etc. Needless to say, I checked out the next day, after finding a much better place down the street at the TempoRent ApartHotel, after spending hours online trying to find someplace that wouldn't cost the earth. At least they did honor their cancellation policy, and I was only charged for the time I was there. I'll have pictures to upload later when I get my computer back from being serviced.
FlavioCosta
08 Agt 2012 - Keluarga
In the same building, there are two or three different companies with apartments for rent. I guess some of the other reviews may not refer to the right company (Providencia Suite Apartments), or maybe they were just very lucky. The location is very good and their prices of are attractive. However, be ready to get what you pay for: very cheap service and very cheap apartment. They claim they have 24-hour reception, but it's not quite true. We arrived late, the password to open the door did not work and the doorman simply didn't know what to do - Providencia Suite Apartments has an office number, but it does not work during the night. We had to go to Rent-a-Home, another company that has appartments in this same building and that has a REAL 24-hour reception. We paid a higher price, but at least we didn't have to sleep on the streets... Next day we contacted Providencia Suite Apartments. The compensation for the trouble in the first night? They wouldn't charge for it... what a great favor they do, not charging for a night where we were left outside! By the way, Rent-a-Home's apartment was more expensive but way bigger and more comfortable. It also includes breakfast, something Providencia Suite Apartments doesn't and they obviously don't bother telling you that. In the following days, we just got cold water in the shower. They came after complaints and left it only with burning hot water. After three days of calls and complaints they eventually fixed it. I mean, the shower was low quality anyway, but at least it wouldn't freeze or burn if you kept the kitchen sink running with the adequate flow of water (yes, I mean it). The place is not new (to say the least) and the bedroom's door may get locked with nobody inside. It happened for some reason, so when we came back after the chambermaid passed by we couldn't get into the bedroom and the lock had to be disassembled. It never got fixed after that. When leaving the apartment, we forgot an electonic appliance inside a drawer. I called on the next day to ask for it and, despite the fact that I could describe exactly where it was left and despite the fact that there is just one chambermaid that works in that room, "they couldn't find anything". Providencia Suite Apartments is to be recommended to your worst enemy.
MauroDiTuri
01 Apr 2018 -
Um apartamento excelente, com tudo que se precisa para uma boa estadia, espaçoso até fizemos jantar. bem localizado, perto de tudo, metro, shopping, mercado, farmácia, alguns pontos turísticos. Bairro tranquilo.
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