I don't understand the reviews saying this is a great place. The location is fantastic, but the apartment was a total dump.
First, the access code didn't work and the doorman called to get another one from the office - so now everyone on the floor could hear what it was because of the terrible acoustics that meant every sound echoed all over the halls.
And there is no actual security. The doorman was almost never at the desk, or anywhere in sight, and yet the entry door was always wide open, as were the elevators, with no key-card required to access the floors.
Once inside the unit, the door didn't close squarely. The walls were an utter disaster - huge cracks all over the place very badly plastered over; really, not much more than painted over.
The lock on the bedroom window was broken off so there was no way to secure it closed. The frame was peeling back, and there was a ton of visible mold around it.
It looked as if there used to be curtains in both rooms that had been removed, but that section of the ceiling was left unpatched and unpainted, and hideously ugly plastic roller shades were on the windows. It wouldn't have been so bad to have had just the shades, but the torn up and discolored ceiling above was just horrendous.
The ubiquitous "piso flotante"(floating floor) was delaminating and buckling between the living room window and the sofa, but was otherwise in decent condition and clean.
The dining chairs looked dirty, although the lighting was so bad I could hardly see anything. Lights aimed at the ceilings but placed too close to them in both rooms had left dark patches on the walls and ceiling where they scorched the paint. The closet was so dingy I really couldn't even tell if it was clean but just needed painted or not. I opted not to hang anything, though, and kept everything in my suitcase.
I couldn't even shower because the shower curtain was absolutely disgustingly filthy. I mean, it literally looked as if it hadn't been cleaned in a year. Fortunately, the maid willingly cleaned it, and did a good job doing so, but it was truly one of the most disgusting things I've ever seen.
The rest of the bathroom was clean, but the vanity cabinet doors were broken and falling in, and the grout was dirty. The towels, while clean, were stained grey with age, and extremely rough.
The kitchen seemed pretty clean, but was so depressing and old and beat-up that I knew I wouldn't be able to cook in it.
Then the safe didn't work - and the maid came with a key to open it up when I called the office for help. Great, a safe that the maid has the key to, right next to a window with no lock on a mini-balcony on a floor level that could have been easily reached by someone climbing the walls, which does sometimes happen in Santiago (they call these burglars "arañitas", or "little spiders").
And it had to have been a year since the last time anyone cleaned the head of the bed next to the wall. The dust skirt was also filthy, and I had to ask the maid to change it.
The sheets were at least clean, although they had holes in them. And the bed was at least comfortable.
The office staff, while pleasant, was totally unhelpful when I called with problems like the safe, and didn't call back despite promising to do so. I did finally get help, but it took multiple calls, and into the following morning.
The maid also told me that all of the other units were like this one, with earthquake damage that the management refuses to repair properly. They are in desperate need of a gut remodel and replacement of all furniture, bedding, etc.
Needless to say, I checked out the next day, after finding a much better place down the street at the TempoRent ApartHotel, after spending hours online trying to find someplace that wouldn't cost the earth.
At least they did honor their cancellation policy, and I was only charged for the time I was there.
I'll have pictures to upload later when I get my computer back from being serviced.