Unfortunately we only booked one night here, after a cruise, before flying home. We transferred from San Antonio and arrived early, but on checking in we were allowed to have our room there and then because it was ready. That was a bonus.
Our room was on the 16th floor and we were escorted to it by one of the staff, who not only brought up our luggage, but showed us where everything was and how it all worked. Each guest gets a free bottle of water in the room, which was a nice touch.
The room was very clean and well equipped.
We used the bar (especially as we were given a voucher for a complementary drink) and in the following morning we had breakfast in the restaurant. We have never seen such a wide selection of breakfast options and the coffee was the best we'd had in weeks.
The free wifi was the best we'd been able to use over the holiday.
The hotel's location is in one of the nicer districts of Santiago and there are plenty of shops in close proximity. You do not feel threatened walking around the local area.
All the staff are helpful and friendly and checkout was very efficient.
We'd recommend this as a base to anyone wanting to explore Santiago or as a pre/post cruise stopover.