My travels take me to Santiago often. I've stayed at the Marriott and the Courtyard which are accross the street. However, after staying here, I will never go back to the other hotels. From their black out curtains, to their comfortable beds, to a great lounge, their staff goes above and beyond to meet your needs. Yes, I wish housekeeping would not knock on the door every morning but then again I should leave the privacy sign on the door. Nevertheless, the staff makes this hotel outstanding. They go out of their way to know your name and remember you. I can't speak highly enough of this hotel. Please do yourself a favor and stay here!