As Head Coach of the Italian Skiing Team, we stayed at Versalles Suites Hotel at the end of September, for 2 nights. Upon our arrival on Sept. 26, in the lobby while I was filling out a form, I left my backpack on a sofa, for 5 minutes. That is all it took to be robbed! I demanded to see the security cameras, and suspiciously enough, I was told that the 3 cameras in the lobby were not working!! Furthermore, they refused to help me in any way, which is odd considering that at that time, besides my team, only hotel staff was present. They do not have anyone in charge of security and also refused to reimburse both the content of my backpack (laptop, Cannon camera, wallet, documents, cash) which amounted to 2000 euros, not even the value of the backpack! which was 200 euros. I had to go alone with a colleague to the police. I made a formal complaint to SERNAC, which protects the consumer in Chile and they in turn have requested twice an answer from the hotel, to no avail.
DO NOT STAY at this hotel, it is not safe, as simple as that!