We traveled to the Xishuangbanna Crowne Plaza with our kids in December 2020. The hotel is a little outside of town, but 15-20 minute walk from the Wanda mall so there are also lots of food delivery options. We booked our rooms using IHG points and two of our three rooms were upgraded to the club floor and we were given free breakfast as IHG Platinum members. Comparing our rooms, there is no discernible difference between the upgraded rooms and standard rooms. All the room sizes (except suites) are listed at 43 square meters. The club lounge is also closed at the moment. It was fine for us because we just used points, but if we had paid for an upgrade, we'd have felt cheated.
The outdoor pool is really the center piece of the hotel and we made good use of it despite the chilly mornings. We liked having places to sit around the pool. The pool is in the open, so it gets plenty of sun, but there are umbrellas for shade. The wooden walkways around the pool are in horrible disrepair, however. There are rotten areas, replaced boards which are different sizes, and nails sticking out. I'd suggest that management get this replaced ASAP.
The kids club really is just a room with a few plastic toys- no staff, no crafts, no entertainment. Any kid over 4 years old would probably be bored in 5 minutes.
The hotel gave us breakfast which was wonderful. During peak times, they struggled to refill the buffet and seat all the guests. Perhaps some extra seating in the lobby during peak times would help.
In-room coffee is a big deal for me, but the Crowne Plaza just has instant coffee. This seems to be common among even supposed high-end brands. Maybe they could have a Nespresso machine available on request for the guests that would like better coffee.
The staff's friendliness stood out- all of them would proactively greet us and were very friendly. It felt quite different than some other cities in China. Overall, we were really happy with our stay and would recommend it to other families looking for a getaway within China.