We stayed here in July as a family (mama, papa, and two sons, 6 & 10). We were here for two nights, but I would happily have stayed much longer.
The room was perfect, with a fantastic view through full-length windows. The swimming pool was lovely. The breakfast was delicious.
It is a little bit away from downtown (maybe 30 min in a taxi), but this wasn't a problem. There are plenty of shops and amenities nearby.
The staff were wonderful --- I didn't get all their names, but some of those I remember are: Belle Yuan (who reached out in email before we came, and took great care of us when there); Jeanne (who checked us in); and Julie (who helped us out for breakfast each morning).
If I was to offer any suggestion it would simply be to consider some additions/changes to the Happy Hour in the Executive Lounge. The lounge, which is on the top floor, is very comfortable and has excellent views. I suggest considering adding some drinks (maybe some spirits) and alternative foods --- the Happy Hour food seemed to be half-way between hors d'oeuvres and meals: maybe more finger-foods or canapes or things like french fries would make it more like an hors d'oeuvre offering; or maybe more substantial things to make it more like a full meal.... In any case, it may be that some small changes here will have a very big impact. Nonetheless, I enjoyed my visits to the lounge.
An excellent stay, with very kind staff. I'm looking forward to our next visit.