This hotel is awesome, its location, decor, rooms, food, spa, and gym are all brilliant. I stayed for 9 nights on a business trip. The reason i include 'frustrating' in the title is there are several things that just took the shine away and removed the 5th star for me: The main issue is the buffet restaurant, the food is amazing, but they let so many people in (non guests too) that the majority of times you go up they have run out of what you want. The worst example of this is the sushi counter where locals swarm as soon as the chefs put some out meaning there is regularly nothing available. On the couple of days it was quieter the restaurant was 5 star. The smoke house restaurant was also frustrating, had a really poor experience there with both service and food, seemingly against common opinion. So what else was frustrating? We found out at check in that the pool was out of action for our entire 10 day stay - couldve let us know prior to arrival, the one night i called room service was an awful experience culminating in the poor girl who could barely speak English realising while i was on the phone that they hadnt put the latest menu in my room, despite the hotel being part of an American chain i would put the ratio of staff who can engage properly in English to those who cant at 1:4, the concierge doesn't really know the best things to do for visitors almost giving a shrug of the shoulders when asked for suggestions, and finally they want 10 times the cost of a taxi for a hotel car! Still a 4 star experience but the hotel itself deserves 5 comfortably.