The Grand Mercure brand appears to be in need for a bit of a overhaul. Despite being only eight years old, it appears to be becoming more synonymous with dated hotels catering primarily to business travellers. That said, the first impressions of the room for this particular stay were good - spacious, with a great view of Shenzhen Bay. The bed was very comfortable, with good blackout curtains. Electrical appliances in the room were rather dated; the flat-screen TV had no HDMI input.
A definite plus was that this hotel offers (at time of writing) a Hong Kong internet connection, which allows for a non-censored internet connection. Nice touch, especially for a hotel in mainland China.
What needed improvement, however, was the in-room dining provision. An order of breakfast to be served in-room turned out to be a rather laborious tête-à-tête over the phone trying to figure what was available (baguettes instead of Danish pastries) and what wasn't (hash browns). Staff did, however, try hard to accommodate - and whipped up a reasonably good hollandaise upon order to go with what we assumed would have been the first order of eggs benedict for the day.
The Japanese restaurant on the top floor was meant to be open for dine-ins, but when we popped up to have a look at the dinner menu at about 5 PM, there was nobody in sight - tables were not set, and it looked shut.
This stay was reserved under Accor ALL gold membership, and a generous late check-out of 5 PM was offered when we checked in. However, no room upgrade was offered. Also, initially only one welcome drink was provided, but this was quickly topped up to two by the check-in receptionist (one each for the two of us staying) just as I was about to point out that this stipulation (of only offering one drink to the listed member themselves) only applied in certain Accor hotels in France - this can corroborated on the Accor ALL website.