Han Yue Lou Villa Resort, Huangshan, Huangshan
Han Yue Lou Villa Resort, Huangshan, Huangshan
Han Yue Lou Villa Resort, Huangshan, Huangshan
Han Yue Lou Villa Resort, Huangshan, Huangshan
Han Yue Lou Villa Resort, Huangshan, Huangshan
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Hotel

Han Yue Lou Villa Resort, Huangshan

Tunxi, Huangshan

Review

Tripadvisor
Dari 20 review
Review yang paling membantu
ak19000
01 Des 2017 - Pasangan
It was a expected. The staff was 100 percent dedicated to the customer, but the hotel was empty. It seems that they have problems to get customers so even the restaurant for breakfast was closed. The gym was closed. But they offered free transport to a sister hotel nearby which was ok. We got excellent guidance what to do in Huangshan
Asia_suitcase
26 Jun 2017 - Berlibur dengan teman
Treated from friends to this great weekend and expectations were up for well know resort in the Huangshan area. Even able to speak Chinese, I was surprised that at this class of hotel (considering the price) no one was able speak English - for this hotel, take a translator a long. We came here doing the off season. The resorts grounds were nicely maintained and it was a nice treat to have ones name on the lamp outside the suite. The suite with whirlpool was nice but with closer attention it had unfortunately come into its years and a renovations is urgently necessary. The water fall behind the house/ part of the suite was not working - called the front desk, but they weren't able to switch it on - they didn't know how too (that's what they said). At a later stage, we had problem to switch on the lights of the whirlpool - it took a long time and they were able to switch on two lamps out of six - the others were broken. A pit to find poor attention to details in a property of this class. The afternoon tea was included, so we all took a trolley ride over to the tea room of the resort. When we arrived everything was dark ... we were only 5min early before the high tea time was suppose to start. It seemed we had woken and disturbed the staff with our presents. We understand that the occupancy was not high when we stayed there, but the buffet was reduced in quality regarding the number of guests or is this usual? Our female friend went to the guests loo and saw a staff member using the loo with the door open ... SPEECHLESS! We reported this and all of the other findings to the front office manager during checkout and asked to talk to the GM. We here told that he wasn't around, so I asked if I could get his email, which was not possible. We only got the info email of Hanyuelou - either there is no management or they are not interested in guest opinions these days. It is absolutely shocking to experience such a service for US$300 a night!!
Richard H
04 Jun 2017
A planned visit to Huangshan out of season (late Autumn / early Winter) but without booking a hotel. We asked local guides who suggested this hotel. Our first impressions were spot on, it was perfect we checked in at once. The Villa Resort is laid out in beautiful grounds with tress, shrubs, flowers and lakes. Our room was a short walk past the restaurant and conference rooms, with wonderful views of the mountains. The rooms were large, well furnished and spotless, a real pleasure. Dinner was in the main restaurant next to the ornamental lakes again with magnificent views of the mountains. Dinner in the 1st floor restaurant was perfect with the very best dish of eggplant / aubergine I have ever eaten. Breakfast on the ground floor was a well laid out buffet, with a very good choice of both Chinese, Continenetal and English items. I wish we had been able to stay longer, it really was a delight.
475vladimirm
07 Jan 2017 - Pasangan
Very beautiful hotel, the design of some of the villas is made in the old Chinese style. Wonderful place. Around a lot of greenery. The villa is very cozy. Very clean. Personnel seen that strongly tries to contain all proper condition. It is a pity that nobody speaks in English. Without a translator, here it would be difficult. SPA did not work, because the off-season.
Anggota Tripadvisor Cina
13 Jun 2020 - Keluarga
非常差的一个体验 去年双十一购买的的房券 预约后因为疫情原因,虽然天猫上的券显示消费过了,实际并没有去到黄山 现在疫情好一点了,想说重新约一下 打电话过去说明情况后,前台说不能约,房间太火爆,端午全定完了 我这边说我手机显示端午是可以聪携程下单的,回复说不可能,那是代理商,根本没房间 挂了电话我携程直接拍了两个房间确认为什么携程高价购买有房后,又电话沟通,吞吞吐吐说不清楚 后来和我说我的券是一个低端的房型,那个房型已经售空,我确认有房的是高端房型,我说携程上这两个房型差两百我补给他们差价。回复说不行,升级房型的差价是五百,还要加上节假日费用。我说那我觉得这样价格高了,想退了,他说不行,因为核销过了所以不能退。这不是霸王条款吗? 酒店业今年大受打击,但是一个拖了半年之久的订单,不能妥善让人消费掉嘛?按他所说的,我购买券是3000+,再补2000差价,两个晚上五千多?我直接携程上定也就6000?我还抢什么双十一券?然后还说不让退?我当时抢的时候也不知道后来因为疫情原因不去了呀?! 现在他们新出的全都是1999,我当时买的还是3000,携程上这两种房型就差200。 吞吞吐吐,闪闪躲躲,不断强调房源紧张,我通过其他渠道订到房后也不给合理解释,也不给退,这种投机取巧的行事作风,谈什么服务? 网络预订部张经理,你们酒店确实不用来了,一开始说好需要明码标价就算了,各种理由各种借口,一会说没房间了,一会说房型补差价,最后房型没问题后又说补其他什么条条款款差价,客人硕接受不了一千一晚上差价说那也没办法,当时你也同意消费掉的,是的,当时疫情,全国人民都在退旅游产品我也没强硬说一定要退掉你们这个券,现在你们屡次找借口!太恶心人了
Lokasi
78 Yingbin Avenue, Tunxi District
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
2 PM
Waktu check-out:
noon
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Han Yue Lou Villa Resort, Huangshan?
Han Yue Lou Villa Resort, Huangshan beralamat di 78 Yingbin Avenue, Tunxi District
Pukul berapa waktu check-in & check-out di Han Yue Lou Villa Resort, Huangshan?
Waktu untuk check-in di Han Yue Lou Villa Resort, Huangshan adalah mulai dari pukul 2 PM dan waktu check-out paling lambat pukul noon
Apa saja fasilitas yang tersedia di Han Yue Lou Villa Resort, Huangshan?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • Wifi
  • Parkir
  • Resepsionis 24 Jam
  • Spa
Fasilitas
Fasilitas Populer
Wifi
Parkir
Resepsionis 24 Jam
Spa
Olahraga, Spa & Rekreasi
Taman
Hewan Peliharaan
Hewan peliharaan tidak diperbolehkan
Fasilitas Umum
Porter/bell-boy
Surat kabar gratis di lobi
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
3.5
Dari 20 review
Kebersihan
4.5
Kamar
4.5
Lokasi
4.0
Layanan
4.0
Nilai
4.5
Pasangan
4
Keluarga
3
Wisata sendiri
0
Berlibur dengan teman
5
Bisnis
0
ak19000
01 Des 2017 - Pasangan
It was a expected. The staff was 100 percent dedicated to the customer, but the hotel was empty. It seems that they have problems to get customers so even the restaurant for breakfast was closed. The gym was closed. But they offered free transport to a sister hotel nearby which was ok. We got excellent guidance what to do in Huangshan
Asia_suitcase
26 Jun 2017 - Berlibur dengan teman
Treated from friends to this great weekend and expectations were up for well know resort in the Huangshan area. Even able to speak Chinese, I was surprised that at this class of hotel (considering the price) no one was able speak English - for this hotel, take a translator a long. We came here doing the off season. The resorts grounds were nicely maintained and it was a nice treat to have ones name on the lamp outside the suite. The suite with whirlpool was nice but with closer attention it had unfortunately come into its years and a renovations is urgently necessary. The water fall behind the house/ part of the suite was not working - called the front desk, but they weren't able to switch it on - they didn't know how too (that's what they said). At a later stage, we had problem to switch on the lights of the whirlpool - it took a long time and they were able to switch on two lamps out of six - the others were broken. A pit to find poor attention to details in a property of this class. The afternoon tea was included, so we all took a trolley ride over to the tea room of the resort. When we arrived everything was dark ... we were only 5min early before the high tea time was suppose to start. It seemed we had woken and disturbed the staff with our presents. We understand that the occupancy was not high when we stayed there, but the buffet was reduced in quality regarding the number of guests or is this usual? Our female friend went to the guests loo and saw a staff member using the loo with the door open ... SPEECHLESS! We reported this and all of the other findings to the front office manager during checkout and asked to talk to the GM. We here told that he wasn't around, so I asked if I could get his email, which was not possible. We only got the info email of Hanyuelou - either there is no management or they are not interested in guest opinions these days. It is absolutely shocking to experience such a service for US$300 a night!!
Richard H
04 Jun 2017 -
A planned visit to Huangshan out of season (late Autumn / early Winter) but without booking a hotel. We asked local guides who suggested this hotel. Our first impressions were spot on, it was perfect we checked in at once. The Villa Resort is laid out in beautiful grounds with tress, shrubs, flowers and lakes. Our room was a short walk past the restaurant and conference rooms, with wonderful views of the mountains. The rooms were large, well furnished and spotless, a real pleasure. Dinner was in the main restaurant next to the ornamental lakes again with magnificent views of the mountains. Dinner in the 1st floor restaurant was perfect with the very best dish of eggplant / aubergine I have ever eaten. Breakfast on the ground floor was a well laid out buffet, with a very good choice of both Chinese, Continenetal and English items. I wish we had been able to stay longer, it really was a delight.
475vladimirm
07 Jan 2017 - Pasangan
Very beautiful hotel, the design of some of the villas is made in the old Chinese style. Wonderful place. Around a lot of greenery. The villa is very cozy. Very clean. Personnel seen that strongly tries to contain all proper condition. It is a pity that nobody speaks in English. Without a translator, here it would be difficult. SPA did not work, because the off-season.
Anggota Tripadvisor Cina
13 Jun 2020 - Keluarga
非常差的一个体验 去年双十一购买的的房券 预约后因为疫情原因,虽然天猫上的券显示消费过了,实际并没有去到黄山 现在疫情好一点了,想说重新约一下 打电话过去说明情况后,前台说不能约,房间太火爆,端午全定完了 我这边说我手机显示端午是可以聪携程下单的,回复说不可能,那是代理商,根本没房间 挂了电话我携程直接拍了两个房间确认为什么携程高价购买有房后,又电话沟通,吞吞吐吐说不清楚 后来和我说我的券是一个低端的房型,那个房型已经售空,我确认有房的是高端房型,我说携程上这两个房型差两百我补给他们差价。回复说不行,升级房型的差价是五百,还要加上节假日费用。我说那我觉得这样价格高了,想退了,他说不行,因为核销过了所以不能退。这不是霸王条款吗? 酒店业今年大受打击,但是一个拖了半年之久的订单,不能妥善让人消费掉嘛?按他所说的,我购买券是3000+,再补2000差价,两个晚上五千多?我直接携程上定也就6000?我还抢什么双十一券?然后还说不让退?我当时抢的时候也不知道后来因为疫情原因不去了呀?! 现在他们新出的全都是1999,我当时买的还是3000,携程上这两种房型就差200。 吞吞吐吐,闪闪躲躲,不断强调房源紧张,我通过其他渠道订到房后也不给合理解释,也不给退,这种投机取巧的行事作风,谈什么服务? 网络预订部张经理,你们酒店确实不用来了,一开始说好需要明码标价就算了,各种理由各种借口,一会说没房间了,一会说房型补差价,最后房型没问题后又说补其他什么条条款款差价,客人硕接受不了一千一晚上差价说那也没办法,当时你也同意消费掉的,是的,当时疫情,全国人民都在退旅游产品我也没强硬说一定要退掉你们这个券,现在你们屡次找借口!太恶心人了
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