The hotel and services are awesome and beyond my expectation. The problem is with ctrip, after I booked the hotel with Ctrip 583CNY upon arrival I decided to stay one more night because the hotel is awesome and very nice place to spend a holiday in. Although the hotel accepted the extension, they advised me to contact ctrip to confirm the booking of the extension and ctrip agent advised me to contact the hotel if they agree, then it is okay. However, the hotel requested only from ctrip to mention the extension on the order, nothing more ... Ctrip refused and asked the hotel to charge me normally as 1066CNY per night. Ctrip service is as low as they will never solve your problem and won't even try to, unless you insist. I had paid the two
nights at the hotel, but the agent kept asking me "I suggest you to go to another affordable hotel" so it was not only impolite and rude to say so, but also dumb that we had to explain the issue more than once in two different languages (English and Chinese) but still did not get it until repeated it for the forth time in 1.2.3. steps. The most interesting thing it was 13:00 China time and there was no supervisors on the floor, can you imagine the agent are providing services without a leader to back her up. Ctrip is the worst service, prices and experience I had ever seen.