Hilton Xiamen, Xiamen
Hilton Xiamen, Xiamen
Hilton Xiamen, Xiamen
Hilton Xiamen, Xiamen
Hilton Xiamen, Xiamen
+ 38 lainnya
Hotel

Hilton Xiamen

Xiamen, Xiamen

Review

Tripadvisor
Dari 990 review
Review yang paling membantu
jleung617
09 Okt 2020 - Pasangan
The hotel is located within a mall and well connected to the metro station so very ideal for visitors. However, the services of this Hilton is terrible. 1)We booked a room with the Hilton app and had our rate BPG to a lower rate but the assistant front desk manager Wang refused to honor it as first rudely saying that it can’t be that cheap during the holiday even we showed him our booking email. After he agreed to made a few phone calls to verify our actual rate he finally agreed with the BPG rate but 20 mins had been wasted. 2)The executive lounge is currently closed so all the diamond members and executive floor guests will be having the happy hour in the Chinese restaurant but because of the full occupancy of the Chinese restaurant all the diamond members and executive floor guests will be having complimentary buffet dinner at the western restaurant for the national day weekend. However, the AFOM Wang said that because of the room rate confusion he caused so he would go ahead to ‘upgrade’ our Hilton diamond happy hour to buffet dinner that is specially just for us. Instead of telling us the truth because of the full occupancy of the Chinese restaurant so we will have to have enjoy our diamond benefit at the western restaurant buffet, he used it and lied about it telling it was a special personal offer just for us. That is very dishonest of him so actually he offered us nothing to recover the bad service he caused. 3)We are non smokers and were given the smallest room on the 15 floor and we asked about a ‘downgrade’ from executive room to premium room which has more space. Wang said no to us very rudely without checking. The 16 floor is the smoking floor and has a stair to connect to the non smoking 15 floor but because of the open air stair, we can smell the cigarette coming from the 16/F to the hall way and our room. Also we saw the room 1503 opened his room door to smoke and talk on the phone very loudly but this is a nonsmoking floor and the noise was very disturbing. I reported that to the hotel but I didn’t see they have taken any actions and housekeepers walked by this room normally like nothing happened. I reported all of those problem to the management team before check out but have not received any feedbacks from the hotel at all. It kind of shows that the hotel did not really care about customer service.
sadathsn
25 Des 2019 - Wisata sendiri
I would have given this hotel a 4star had they refurbished their rooms a bit. Their restaurant is really good, worth getting a 4 star easily in terms of service etc. One key dish they had missing in their breakfast was had brown which I found quite disappointing. Restaurants staffs n manager was nice and deserve a big thumbs up The hotel is old. And need a refurbishment. Otherwise it’s not a bad place to stay. Convenient location next to a shopping mall.
eatsleeprepeatblog
01 Jul 2020 - Pasangan
A pretty disappointing stay here unfortunately. We booked an international brand at this time as we felt during this time of uncertainty it would give us security and also provide a more international service and support (plus as we’ve only been in China a few months English speaking staff), I was specifically looking at using concierge for help and information as it’s not a normal time for travel. Check in - we walked past several staff as we checked in a nobody offered to help with our bags or acknowledged us. I had selected my room via the app about 1hr before arrival but on check in it wasn’t ready. I’d requested an upgrade (paid) but this was not offered / available it wasn’t mentioned. We were given very little information about the hotel, the lifts were pointed out to us and no offer of help with bags. The lobby is in the entrance to a mall so there isn’t really a lobby lounge. Staff requested our paperwork and QR codes. Room - we had a really lovely, spacious and spotlessly clean room. Loved it. Restaurant- the staff at breakfast were very friendly and attentive. They were professional and helpful. Breakfast was adequate, it improved towards the end of our stay when there were more guests. Front desk - be aware that concierge do not speak English. It took me ages to get a map and get very basic information, I was advised to use the map on my phone instead. I definitely got the impression this isn’t a tourist hotel, there is no information about the local area / tourist sites. On very helpful member of staff booked us tickets to Gulangyu island which we really appreciated. He was a great member of staff and very considerate. Some attractions are closed / on reduced numbers so keep this in mind. Pool - this was a nightmare really. First morning we walked up to the pool and there were no cushions on the loungers or umbrellas up. We waited. We looked for a member of staff - nobody. In the end we had to go down to the lobby to get someone. They didn’t know what cushions were, eventually after using a translator they were found and an Allen key for the umbrella. The pool itself is gorgeous. Next morning same problem, nobody around. We wait and find someone. This was the same every day. Even mornings when we walked past staff in the gym next to the pool nobody ever thought to put out cushions or put up umbrellas (in 100 degree heat). We wasted so much time trying to find staff. Once we asked for a drinks menu but we were told not until after 1pm. Another time it took over 30min to get 2 beers. This is not a place to relax. It seems that if someone is using the pool they have to have a member of staff sit about 10 meters away at all times which is a bit uncomfortable. They also seem to resent having to do this. During our 5 day stay only 2 other people used the pool. There is no pool bar for drinks + food until after 1pm it seems and even then it is an effort as you have to find someone for a menu then wait for them to take an order and then wait again. Location - it is great having the mall attached for places to eat. There is no open supermarket in there though. DiDi is easy to get. Check out - terrible. We had booked a package which gave us 188RMB a day to use in the hotel but we only did this once as it was so painfully slow. On check out we’d been charged for our drinks and I explained (tried to) this was part of our package. They agreed to remove these from the bill but it wasn’t necessary, I’d paid for that in my package which nobody seemed to understand. They didn’t know what the package included so we basically paid for a package we couldn’t use. When the bill was redone they then charged my credit card which I asked them to cancel. I hadn’t agreed to pay by card. They had not asked how I wanted to pay. I said I wanted to pay via wechat which they said they had done. I’ve just checked my account now and this bill went onto my uk credit card so the stay cost me more than expected due to currency conversion. I am very annoyed as they assured me it went through wechat. This hold up at checkout took ages and we were flustered as it was taking a long time and we had a train to catch. Nobody asked how our stay was on check out, helped with our bags, said goodbye etc. We did give feedback at breakfast about these issues but it wasn’t followed up. I would go to Xiamen again, I would not stay at this hotel which is a shame because the room was lovely and so was the pool and the service at breakfast. It is not a hotel for tourists who want help / advice / recommendations/ or interaction with staff regarding their stay.
PASSPORT0929
02 Mei 2021 - Bisnis
When I arrived at the lobby there was a big crowd waiting to get check-in. The Hilton Hhonor Priority lane was of no use because they were short of staff. I asked the receptionist if the Executive Lounge is operational and that being Diamond if I can checked in there. She was very helpful asking me to go to the lift while she will get a concierge to provide me excess to the Executive Club. I got there and was relief to find Krystal being so helpful getting me my room. While she process my stay I and my friend was invited to the Lounge to relax with a cup of freshly brew coffee. I was upgraded to Executive King and offered with various benefits including breakfast, afternoon tea, social hour and complimentary 2 pieces laundry each day. Breakfast on the 4th floor has a wide good spread of food. Amazing local delicacies saving me the time to go out on the street to hunt for such food. For 4 days of breakfast Leo Fang and Zora Yu make my experience unforgettable. They remembered the type of coffee and where my seat preference. It is always good to have staffs like them who has the passion and dedication to their work. The property is located in the heart of the city merely 10 min or less by car to Railway station. It is also very close to some touristic attraction. This is not my first stay and am glad I choose Hilton Xiamen for this travel. Will not hesitate to consider this property on my next visit Xiamen.
TMC159
26 Jan 2020 - Keluarga
Nice hotel. Very very clean. The staff goes out of their way to make sure you have everything you need restaurant buffet is definitely worth the visit. We had a great lunch. There is also a high end steakhouse called Jackie Angela’s that is great
Lokasi
199 Jiahe Road, Xiamen, Fujian, CN
maps
1
Malam

Tentang Akomodasi

Waktu check-in & check-out
Waktu check-in:
14:00
Waktu check-out:
12:00
Mau check-in lebih awal? Atur waktu check-in dengan pihak akomodasi.

Kebijakan

Deskripsi

FAQ
Di mana alamat Hilton Xiamen?
Hilton Xiamen beralamat di 199 Jiahe Road, Xiamen, Fujian, CN
Pukul berapa waktu check-in & check-out di Hilton Xiamen?
Waktu untuk check-in di Hilton Xiamen adalah mulai dari pukul 14:00 dan waktu check-out paling lambat pukul 12:00
Apa saja fasilitas yang tersedia di Hilton Xiamen?
Fasilitas yang tersedia dan bisa kamu gunakan di hotel ini adalah (beberapa fasilitas mungkin perlu biaya tambahan):
  • tiket CLEAN
  • Kolam Renang
  • Wifi
  • Parkir
  • Restoran
Apakah di Hilton Xiamen tersedia fasilitas kolam renang?
Ya, di Hilton Xiamen tersedia kolam renang yang bisa kamu gunakan.
Fasilitas
Fasilitas Populer
tiket CLEAN
Kolam Renang
Wifi
Parkir
Restoran
Resepsionis 24 Jam
Spa
Lift
AC
Pusat Kebugaran
Fasilitas Rapat
Fasilitas Anak
Olahraga, Spa & Rekreasi
Fasilitas barbekyu
Fitness
Meja biliar
Biliar
Fasilitas gym
Kolam renang outdoor
Taman
Spa layanan lengkap
Fasilitas Umum
ATM/bank
Surat kabar gratis di lobi
AC
Lift
Restoran
Porter/bell-boy
Ruang merokok khusus
Layanan Hotel
Check-in tanpa antre
Ruang koper
Resepsionis 24 jam
Staf multibahasa
Layanan concierge
Brankas di resepsionis
Penitipan bagasi
Layanan laundry/dry cleaning
Brankas hotel
Penukaran mata uang
 

Review

Oops, belum ada review nih
Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
4.5
Dari 990 review
Kebersihan
4.5
Kamar
4.5
Lokasi
4.5
Layanan
4.5
Nilai
4.0
Pasangan
68
Keluarga
75
Wisata sendiri
109
Berlibur dengan teman
88
Bisnis
311
jleung617
09 Okt 2020 - Pasangan
The hotel is located within a mall and well connected to the metro station so very ideal for visitors. However, the services of this Hilton is terrible. 1)We booked a room with the Hilton app and had our rate BPG to a lower rate but the assistant front desk manager Wang refused to honor it as first rudely saying that it can’t be that cheap during the holiday even we showed him our booking email. After he agreed to made a few phone calls to verify our actual rate he finally agreed with the BPG rate but 20 mins had been wasted. 2)The executive lounge is currently closed so all the diamond members and executive floor guests will be having the happy hour in the Chinese restaurant but because of the full occupancy of the Chinese restaurant all the diamond members and executive floor guests will be having complimentary buffet dinner at the western restaurant for the national day weekend. However, the AFOM Wang said that because of the room rate confusion he caused so he would go ahead to ‘upgrade’ our Hilton diamond happy hour to buffet dinner that is specially just for us. Instead of telling us the truth because of the full occupancy of the Chinese restaurant so we will have to have enjoy our diamond benefit at the western restaurant buffet, he used it and lied about it telling it was a special personal offer just for us. That is very dishonest of him so actually he offered us nothing to recover the bad service he caused. 3)We are non smokers and were given the smallest room on the 15 floor and we asked about a ‘downgrade’ from executive room to premium room which has more space. Wang said no to us very rudely without checking. The 16 floor is the smoking floor and has a stair to connect to the non smoking 15 floor but because of the open air stair, we can smell the cigarette coming from the 16/F to the hall way and our room. Also we saw the room 1503 opened his room door to smoke and talk on the phone very loudly but this is a nonsmoking floor and the noise was very disturbing. I reported that to the hotel but I didn’t see they have taken any actions and housekeepers walked by this room normally like nothing happened. I reported all of those problem to the management team before check out but have not received any feedbacks from the hotel at all. It kind of shows that the hotel did not really care about customer service.
sadathsn
25 Des 2019 - Wisata sendiri
I would have given this hotel a 4star had they refurbished their rooms a bit. Their restaurant is really good, worth getting a 4 star easily in terms of service etc. One key dish they had missing in their breakfast was had brown which I found quite disappointing. Restaurants staffs n manager was nice and deserve a big thumbs up The hotel is old. And need a refurbishment. Otherwise it’s not a bad place to stay. Convenient location next to a shopping mall.
eatsleeprepeatblog
01 Jul 2020 - Pasangan
A pretty disappointing stay here unfortunately. We booked an international brand at this time as we felt during this time of uncertainty it would give us security and also provide a more international service and support (plus as we’ve only been in China a few months English speaking staff), I was specifically looking at using concierge for help and information as it’s not a normal time for travel. Check in - we walked past several staff as we checked in a nobody offered to help with our bags or acknowledged us. I had selected my room via the app about 1hr before arrival but on check in it wasn’t ready. I’d requested an upgrade (paid) but this was not offered / available it wasn’t mentioned. We were given very little information about the hotel, the lifts were pointed out to us and no offer of help with bags. The lobby is in the entrance to a mall so there isn’t really a lobby lounge. Staff requested our paperwork and QR codes. Room - we had a really lovely, spacious and spotlessly clean room. Loved it. Restaurant- the staff at breakfast were very friendly and attentive. They were professional and helpful. Breakfast was adequate, it improved towards the end of our stay when there were more guests. Front desk - be aware that concierge do not speak English. It took me ages to get a map and get very basic information, I was advised to use the map on my phone instead. I definitely got the impression this isn’t a tourist hotel, there is no information about the local area / tourist sites. On very helpful member of staff booked us tickets to Gulangyu island which we really appreciated. He was a great member of staff and very considerate. Some attractions are closed / on reduced numbers so keep this in mind. Pool - this was a nightmare really. First morning we walked up to the pool and there were no cushions on the loungers or umbrellas up. We waited. We looked for a member of staff - nobody. In the end we had to go down to the lobby to get someone. They didn’t know what cushions were, eventually after using a translator they were found and an Allen key for the umbrella. The pool itself is gorgeous. Next morning same problem, nobody around. We wait and find someone. This was the same every day. Even mornings when we walked past staff in the gym next to the pool nobody ever thought to put out cushions or put up umbrellas (in 100 degree heat). We wasted so much time trying to find staff. Once we asked for a drinks menu but we were told not until after 1pm. Another time it took over 30min to get 2 beers. This is not a place to relax. It seems that if someone is using the pool they have to have a member of staff sit about 10 meters away at all times which is a bit uncomfortable. They also seem to resent having to do this. During our 5 day stay only 2 other people used the pool. There is no pool bar for drinks + food until after 1pm it seems and even then it is an effort as you have to find someone for a menu then wait for them to take an order and then wait again. Location - it is great having the mall attached for places to eat. There is no open supermarket in there though. DiDi is easy to get. Check out - terrible. We had booked a package which gave us 188RMB a day to use in the hotel but we only did this once as it was so painfully slow. On check out we’d been charged for our drinks and I explained (tried to) this was part of our package. They agreed to remove these from the bill but it wasn’t necessary, I’d paid for that in my package which nobody seemed to understand. They didn’t know what the package included so we basically paid for a package we couldn’t use. When the bill was redone they then charged my credit card which I asked them to cancel. I hadn’t agreed to pay by card. They had not asked how I wanted to pay. I said I wanted to pay via wechat which they said they had done. I’ve just checked my account now and this bill went onto my uk credit card so the stay cost me more than expected due to currency conversion. I am very annoyed as they assured me it went through wechat. This hold up at checkout took ages and we were flustered as it was taking a long time and we had a train to catch. Nobody asked how our stay was on check out, helped with our bags, said goodbye etc. We did give feedback at breakfast about these issues but it wasn’t followed up. I would go to Xiamen again, I would not stay at this hotel which is a shame because the room was lovely and so was the pool and the service at breakfast. It is not a hotel for tourists who want help / advice / recommendations/ or interaction with staff regarding their stay.
PASSPORT0929
02 Mei 2021 - Bisnis
When I arrived at the lobby there was a big crowd waiting to get check-in. The Hilton Hhonor Priority lane was of no use because they were short of staff. I asked the receptionist if the Executive Lounge is operational and that being Diamond if I can checked in there. She was very helpful asking me to go to the lift while she will get a concierge to provide me excess to the Executive Club. I got there and was relief to find Krystal being so helpful getting me my room. While she process my stay I and my friend was invited to the Lounge to relax with a cup of freshly brew coffee. I was upgraded to Executive King and offered with various benefits including breakfast, afternoon tea, social hour and complimentary 2 pieces laundry each day. Breakfast on the 4th floor has a wide good spread of food. Amazing local delicacies saving me the time to go out on the street to hunt for such food. For 4 days of breakfast Leo Fang and Zora Yu make my experience unforgettable. They remembered the type of coffee and where my seat preference. It is always good to have staffs like them who has the passion and dedication to their work. The property is located in the heart of the city merely 10 min or less by car to Railway station. It is also very close to some touristic attraction. This is not my first stay and am glad I choose Hilton Xiamen for this travel. Will not hesitate to consider this property on my next visit Xiamen.
TMC159
26 Jan 2020 - Keluarga
Nice hotel. Very very clean. The staff goes out of their way to make sure you have everything you need restaurant buffet is definitely worth the visit. We had a great lunch. There is also a high end steakhouse called Jackie Angela’s that is great
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