As a big fan and user of Holiday Inn and the IHG group it is a shame to have to write such a poor review on such a usually excellent chain.
Checkin took 30 minutes. A couple were arguing at the reception and only after 10 minutes did the receptionist turn to the queue and acknowledge us. I asked her if she was the only one working today when she then realized to call for a second receptionist.
He turned up and 20 minutes later we had our keys. He struggled to find my visa page and even asked if the visa that expired in 2017 was the correct one.
Room number 8406.....yet the elevator doesn’t have a floor 8. ‘How is this’ I hear you ask. The receptionist forgot to tell me it’s actually floor 4, something that makes perfect sense. He also forgot to tell us the WiFi password and about breakfast (but I’ll discuss that later).
As always the rooms are good, the beds are magnificent and the bathroom is superb. This is also the first hotel I’ve been at where I asked for my bed sheets and towels not be be changed and the cleaner followed this, folding up the used towels instead. However, I was a bit shocked to see cobwebs over the window which, with a fear of spiders isn’t something I was overly happy about (see photo).
Breakfast, which I mentioned before, was, at best, 2 out of 10. Rice crispies and frosties with warm milk? Sausages and a bacon equivalent,both served cold, or a host of vegetables. Yes, I know it’s China (I lived there for 9 years) but even by China standards this was poor. At least it was a good coffee machine.
Location wise it was superb and at ¥500 a night the price is good but it needs a serious upgrade to match the level of another holiday inn.
FYI I stayed in the holiday inn express in Bangkok last month and it was superb (before anyone says it’s a holiday inn express not a holiday inn)
FYI2 - first time, as an IHG member no one has ever cared or bothered to say thanks for being a member.