I took my two of my friends to the InterContinental Hotel in Wuxi, Jiangsu Province between the 3/31/2021 to 4/01/2021. We booked at the Club InterContinental Rate: A 45sqm Club twin bedroom plus an extra bed. The location of the hotel is relatively convenient, with the Taihu Square Line 1 Subway Station that takes you anywhere in the municipal area.
We arrived at the hotel at around 4PM, just one hour after the 3PM check-in time. I was aiming to get into the InterContinental Ambassador Check-In Lane; however with the lane occupied, we used the Regular Check-In Lane. I was impressed with Front Desk Staff Members Joye Yao and Cassidy Chen’s proficient English, and their accommodation. Due to the fact that I booked the highest tier Twin Bed Room, and as an InterContinental Ambassador Member with a Guaranteed Upgrade, we couldn’t get upgraded to a Suite because it was impossible to put two extra beds in their Suites. In good faith of this unique situation, Yao waived the extra bed fee of 280 RMB. After putting down my deposit and getting our keys and free membership drink vouchers, Alison Wang escorted us the elevator and helped us use our own keys to unlock the elevator. Overall, above and beyond Check-In experience.
We were assigned Room 3622. This 45sqm (485ft) Room has Twin Beds, LG Flat Screen, Day Couch, Spacious Desk, Closet and a Large Bathroom with Great Amenities including a Japanese Style Electric Toilet. The view was the large Taihu Square which is nice to have in the window, but during a rainy day with a generous amount of rain clouds would lead to no visibility through the windows. We would like to thank Housekeeper Snow Hu for swiftly with great care, add the free extra bed for one of my friends. We had some concerns among each other about the initial details of the room. One significant detail was the smell of the room upon entering for the first time. The smell of the room was almost equivalent to a mall bathroom. We would recommend cleaning the Air Conditioning and Ventilation of the Rooms and Suites, because I haven’t experienced anything like this as a Veteran Guest at the InterContinental Hotel Brand. We also had difficulty locking the bathroom doors. In addition, the windows were really in need of some cleaning from the outside. Besides the issues mentioned, the overall design of the room is great. Most importantly under these COVID-19 Conditions, the room was clean interiorly. By the way, the Membership Fruit Plate was certainly one of the better Fruit Plates I have had in Greater China.
When booking at the Club InterContinental Rate at any hotel with a Club InterContinental Lounge, you would be granted lounge access. I can’t stress enough of how generous the Front Staff were, when they gave all 3 of us Lounge Access as opposed to the standard 2 guests per room. We visited the Club InterContinental Lounge on 3 separate times of our overnight stay. Our first visit was for Afternoon Tea, we were still impressed with limited service choices especially with minimum amount of guests choosing the Club InterContinental Rate. The second was during the evening after dinner before its 11PM closure with good beverages, along with the our final visit after Breakfast. Jane from the Executive Club Lounge was certainly one that achieved above and beyond in terms of our expectations when visiting a lounge. This also applied to the staff whose names I did not capture with my sharp eyes. The Lobby Lounge where we received our free drinks was a good one, though I would oppose of serving drinks like a To-Go order over the Dine-In setting (Paper Cups and Tins over Glasses). It is a standard I see in majority of the InterContinental Hotels I have visited.
We were impressed with the hours of the fitness center and swimming pool. A 24/7 gym certainly beats a gym goers’ expectation when it comes to the availability.
When it comes to Breakfast, we recommend not eating at the Club Lounge. We recommend going to the iCafe Buffet Restaurant for Breakfast. There were some disappointing aspects of the breakfast buffet. Whilst the wide arrange of choices were standard to the quantity in all InterContinental Hotels I have ate at, there were some dishes to my surprise that weren’t served at this hotel restaurant. Whilst I highly appreciate the Wuxi Xiao Long Bao being made from complete scratch, I was quite shocked that this restaurant does not serve Wontons among all the other InterContinentals I have stayed at. There also some missing items that were less shocking such as a charcuterie section, cheese plate and smoked fish section. Whilst Rosanna Zhang was a great waitress who replaced our salt and pepper grinders and gave us an excellent service, the cleaners prematurely took stuff that was never supposed to be taken away in the first place. My friend was in the middle of having a nice cup of Twinings Earl Grey Tea, he looked at this gorgeous fountain, only to have his cup taken away the moment he looked back at the table. At one point, whilst my other friend was getting more food, the cleaner also took away the Table Set of that friend. None of which made any sense in the first place. The “Indian Chicken Curry” never made much sense either, as the texture consistency and spices were never “Indian” in the first place. Although breakfast was smooth, it was rather underwhelming.
Check Out was under 30 seconds. Quick and Efficient.
Overall, based on the concerning feedback I had, Joye Yao asked me to give a good feedback for this hotel in some partial exchange for the free extra bed. I was going to give 5 stars for this hotel, but after some inconsistent things I see in the service and product, I can really only give this hotel 4 stars. The vast majority of the staff were professional and friendly. Though the service and product could not speak for them. For the price of 1,161 RMB ($180), I can’t complain much in terms of the great value of what I got. There is significant improvement needed in this hotel, and I’m willing to come back if these adjustments are made.
With that being said, I have designed a Ranking List which ranks all InterContinental Hotels I have been to. Of all 13 hotels I have been to from the moment I checked-out, this hotel lies at #7. I also designed a Breakfast Ranking List for the same brand, out of 10 Mainland China InterContinental Hotel Buffets, this hotel also sticks as #7. You can view the last two images to view how I rank all visited InterContinental Hotels.
I hope I can come back to see a better Wuxi InterContinental Hotel!