It is already the 4th or 5th stay of us in this hotel. I am one of their highest level loyalty program members (Ambassador Level for Bonvoy). Everytime we stay for 3 to 4 nights and two to three times a year. The Westin should have a group wide standard, but this hotel is certainly far below the standard. Do not understand how the management can survive this. People at check-in do not let you feel welcome. Checking in is more as if you are bothering them. The housekeeping is friendly and responsive to your needs, but I also doubt the cleanliness of the rooms. In Wintertime, the rooms are extremely warm, not to say hot and to sleep in a room at 26 degrees is very difficult. Windows do only open a little and do not really cool down the rooms.
But the worst is the quality of the food. The baguette they have is at least one day old, so you get the bread from yesterday, mostlikely leftovers served on the next day. People in the restaurant are outright unfriendly and if you want something, they give you unfriendly responses or try to say they do not have it. i wanted some jam for my one day and hard, unfresh bread and they pointed me to the syrups you put on pancakes and waffles as their jam. They do not have jam (seriously? a five star hotel belonging to an international group does not offer jam for breakfast?) Anyway, generally, the training of the personell is for sure not sufficient and I doubt it takes place at all. No need to mention the level of english. The food and beverage manager and the Chefs should actually be asked to look for new jobs. Having paying clients and providing this sort of food is quite something.