Our hotel staff argued with us for an hour about our reservation's validity when it had clearly been booked and we had a booking number and references printed out. We checked in late at night after traveling many hours. The hotel lobby is never quiet or relaxed. The elevator service is akin to Chungking Mansions - you will have to fight to board either elevator for several minutes amongst several people to get to your room.
Smoking is allowed everywhere and if you are a non-smoker, you will develop dry sinuses, headaches and irritation shortly after checking into your room. I have been informed there is only one smoke-free floor, and I don't think it's possible for it to not be permeated by the smoke from the other 19 or so floors. There were cigarette burns in the furniture in our room and dirt/ashes burnt into the carpet (we were forced to take a smoking room, which is essentially the standard room). There is little to no WiFi, and none whatsoever in the lobby. I started to feel sick by the first morning.
Housekeeping was very helpful and lovely but they are the only positive about this place.
The front desk will not assist you with anything, including calling a taxi, which is extremely disturbing because many travelers check in without having a Chinese SIM card and cannot hail their own taxi from the street without an app, as the hotel is located smack dab in front of two bus stops and no taxi will pull over unless they're desperate, as it's illegal to pull over there. They send you to their "business center" which will flat out tell you "NO" when you ask for a taxi to a location less than a mile away.
Ultimately, we needed to leave to book another hotel and were able to negotiate out of desperation with the "business center" to find us a taxi as we had NO WiFi connectivity or phone service in the worst thunderstorm imaginable. We were stuck in a horrific downpour of rain that broke our luggage with its force as we attempted to hail a cab on our own outside the hotel. We had to go back to the lobby and plead with the business center in order to call a car, as none would stop in the bus lanes and an umbrella did not protect us from the sheer force of the rain, prohibiting us from walking anywhere else to hail a car. They must have finally felt sorry for us but no one should have to experience this kind of treatment, especially when they are PAYING for it. I strongly recommend you book somewhere else if you can avoid this hotel. It is not okay even for a budget or one-night stay.