I went there the last week of December 2020. On the paper it looks nice, when you arrive it looks nice, but this is typical Chinese hotel: nice from the outside, but don’t look inside.
Large investment done, 5 years old but it already looks like a 20 years old hotel due to poor maintenance. Look at the few pictures I posted from my personal swimming pool (I could say my large bathtub..) and you will understand. Do you expect that level of quality when you pay 350$ a night?
But the quality is nothing in regards to the poor quality of service. Breakfast starts at 6.30am, at least officially. I am an early bird as I usually play golf early during my holidays. I had breakfast every morning of the week between 6.45 and 7.00 am. I never ever had any fruit juice, or yogurt, or milk, sometimes I was lucky the fruits were there... there are some personnel, but nothing is setup before at least 7.00 am. Do you expect that in a luxury hotel? And when you ask, they answer the most famous Chinese answer: dengyi’xiar (wait a little bit)... No manager visible, nobody to push the job to be done.
Sunday afternoon I decided to go to the main swimming pool as I wanted to swim (impossible in the large personal bathtub). Then at 2.30 pm, Sunday afternoon, it was forbidden to swim. You know why? They were cleaning the swimming pool! Until 3.30 PM! Have you ever been to a luxury hotel that made the cleaning of the swimming pool in the middle of the afternoon? I never saw that until this Wanda hotel!
One night I decided to order room service as I was working in my room. I ordered a soup and a meal. They serve me the soup in a pot, but I had no cup or spoon to drink it. I had to drink directly from the pot. Only chopsticks were available. And for the meal I had to pick directly from the meal plate as they didn’t give me any plate to eat. And of course when the dinner was delivered after one hour, all dishes were cold.
The final step was my departure. I booked a car at 3.00PM, I came the night before to confirm, I came the morning at 10.00 to double confirm. But when I arrived at 2.55PM, there was no car. And nobody was moving to get one for me, nobody. Simply smiling. I had to shout and then finally they got a car for me at 3.20...
So if you are used to be taken care in luxury hotels in south east Asia, please stay there and don’t visit Wanda hotel. They are centuries away from luxury standards. But the big gap is due to a poor management. There is no manager or they are sleeping all day long. If personnel is not managed permanently you will never get a good service in China. So to me the blame is not on the personnel but on the management of that hotel.
For sure I will not repeat that once again!